Zendesk Jobs

Je recherche une personne capable d’assurer un support client en français ainsi qu’en chinois traditionnel de Hong Kong, en mandarin et en hakka. Votre mission principale sera de répondre aux demandes entrantes téléphone et de garantir une communication claire et professionnelle entre notre équipe francophone et nos clients sinophones. Tâches clés : • Diagnostiquer les questions ou problèmes soumis par les clients et y répondre précisément. • Traduire ou reformuler, au besoin, les informations techniques ou commerciales entre le français et les trois variantes de chinois mentionnées. • Consigner chaque interaction dans notre outil helpdesk et suivre les tickets jusqu&...

I want to cut the lag between a customer’s first email or phone call and our very first reply. Right now, that initial response is slower than it should be, and it’s costing us satisfaction scores. Here’s what I’m looking for: • Audit our current email and phone workflows, highlighting every pinch-point that stalls a reply. • Recommend practical fixes—whether that’s template scripting, ticket-routing tweaks, or lightweight automation. • Draft clear response guidelines my team can follow from day one. • Set measurable targets so we can track improvement and keep momentum after you hand off the plan. You’ll have direct access to me plus sample transcripts, inbox metrics, and call logs. If you have experience shorteni...

I need an experienced customer service rep who can move smoothly between phone calls and the email queue inside our Zendesk and Shopify dashboards. Most contacts are about order status, returns, shipping or other general questions—nothing too technical, but every reply must sound friendly, confident and in clear, accent-neutral English. You’ll log in to Zendesk, pick up inbound calls, respond to tickets, document every interaction and, when needed, hop into Shopify to look up orders, issue refunds or update tracking. I’ll supply FAQs, call scripts and account access; you bring the calm voice, quick typing and solid grasp of both platforms. Reliability during agreed shifts, a quiet workspace and accurate ticket notes are the key deliverables. Let me know about your past ...