I have worked as a customer service representative doing inbound customer service, outbound telemarketing and technical support with 3 years of experience at a call center set up and almost three years working for an online shopping site based in the US and a now a virtual assistant for a well known ecommerce business. I have been handling customer inquiries via email and Live chat. Used different systems for inquiry and escalations such as Zendesk, Live Person, Skype, Slack, Freshdesk. I know how to handle customer service for Shopify, Amazon accounts and eBay, do order processing through Alibaba. I am proficient in the English language both written and oral. I have knowledge and experience, 4 years of being Personal Assistant/Secretary in a Private Law Firm that caters to family Law, Labor Laws and Criminal Cases. I've worked with Managing Director, CEOs, COOs, CFOs, and Development Executive. I can provide the following as an assistant.
-Chatter Team Manager
-Customer Service Representative
-Crypto & Block-Chain Customer Service
-Products, competitors and price research
-Keyword research and S.E.O.
-Microsoft budget planner
-Posting and Scheduling Facebook Insights
-Following up with clients/customers
Regular communication is really important to me, so let’s keep in touch!
I do perform cold calling to the potential customer about our software
product in a different Shipping Company. Sending email about the product
introduction and prepare demo presentation. I also update the status of our
customer through crm and searching data information.
Sangguniang Kabataan Chairperson (Youth Leader)
Jun 2018 - Hari ini
I've been elected as a youth leader in my respected area, commonly known the Sangguniang Kabataan were created through Local Government Code 1991.
I played a vital role in this position, below are the list of what I have done.
-Create a budget plan through Excel
-Prepared Financial liquidation
-Implement Programs and Projects
-Attended Leadership trainings and Budgetary workshops
-Information Technology Trainings
Descallar Bailo & Magtabog Attorneys - at-Law
Mei 2017 - Jul 2021 (4 tahun, 2 bulan)
I have an experience being an administrative assistant of a private law firm for almost one and a half year. In that position I experience to manage the schedules of my employer and our client, segregating files, data encoder(microsoft word/excel), data entry, email communication, receiving calls and messages,
Eastern Visayas State University, Philippines 2018 - 2022
Awarded for Participation Training
Together, the Government of Canada and its CSO Partners will continue to be global leaders in International assistant. Local refers to organizations working on the ground in host countries.
Awarded Being a Top Achiever
Bachelor of Science Office Administration
Through my dedication and Determination to study hard, I become a dean lister in our class, in a Degree of Office Administration course.
Successful Youth Leader
Being a youth chairperson, it build my capabilities to be an interpersonal and intrapersonal oriented and I also accomplish attending different trainings and seminars about leadership and financing which lead me to be a hardworking, goal-setter and flexible person.
Through my dedication and determination to study hard, I become a dean lister in our class, in a degree of Office Administration course.
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