Jaimeth D.

Hi there, Thanks for having a look at my profile :-) I am a Customer Success Specialist who has been providing top-notch customer experience to all my clients for +5 years. I am constantly doing my best to offer solutions to any customer inquiry that is good for the company and for the client to be aware that the success of a company is directly related to having satisfied customers. I have also worked as a Customer Support Manager, establishing KPIs, setting and accomplishing goals, preparing weekly reports, supervising teams of several people, and helping them to develop their skills in the best way they can be. I am a native Spanish speaker and a fluent English speaker. I'm a journalist, which has given me extensive grammar and punctuation knowledge, so I am able to work on translations, and I have performed as a translator for the E-commerces I've worked with. I can type 45 WPM at 100% of accuracy. E-commerce is well-known for me as it's the main field I've worked on in different business models (Dropshipping, Brand Stores, Clothing stores, Print On Demand, and SaaS). I have experience in different platforms such as: - FreshDesk - ZenDesk - Live Chat - Gorgias - Front - Reamaze - Etsy - Shopify - PayPal - Amazon Pay - Stripe - JVZoo - Recurly - Google Suite - Microsoft Office I'm always open and willing to learn new things that can help your company to reach the highest level of customer support that it can have! Contact me, I will be happy to cooperate with you! Have a lovely day! Jaimeth