Allan Rey C. Profile

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$17 USD / jam

lipa city,

philippines

$17 USD / jam

Sekarang jam 8:26 PTG di sini

Menyertai Disember 21, 2020

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Allan Rey C.

@allanreycueto

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(0 ulasan)

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$17 USD / jam

lipa city,

philippines

$17 USD / jam

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Kadar Upah Semula

Phone Sales Representative

Hi my name is Allan Rey Cueto and I would like to apply for the position as your Phone Sales Representative. I have a wide experience in customer service and well experienced using CRM. As a virtual assistant in my previous company (E-commerce), I used to set up meetings or scheduling call backs from our retention or escalation team by creating tickets using JIRA (ticketing tool). I am also a former supervisor in a call center mainly in Sales, Technical and Customer Service for Car Satellite Radio company (Sirius XM) and Telco companies(AT&T and Comcast) for more 7 years and I am certain that my experiences in this field will help to do the task. I can assure you that if you work with me once, you will always work with me for these kind of projects. I will do whatever it takes to not just to meet but exceed your expectations for this job. My rate still negotiable. If you feel interested, have faith in me and give me a chance to work with you and make your business more successful less

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Pengalaman

Belami Ecommerce (1Stoplighting.com)

Jan 2020 - Okt 2021 (1 tahun, 9 bulan)

• Worked as a Virtual Assistant/Virtual Customer service advisor helping customers on their order status inquiries, processed payments, replacement of orders or even cancellations. • Creating online/ phone orders for Amazon/Walmart/eBay orders (New purchase/Replacements or Returns) • Managing and monitoring Sales Customer service agents on creating accounts for inquiry. • Creating escalation tickets for high resolution inquiries using JIRA Service Desk.

The Results Company (SiriusXM Outbound Sales)

Dis 2018 - Jan 2020 (1 tahun, 1 bulan)

• Manage Team’s KPI’s, SPH (Sales per Hour)/ NCH (Number calls Handled) • Handling Call Escalation through identifying customer needs and satisfaction. • Coach Sales Agents to review scores, set goals and provide real time feedback for better performance.

Alorica Lipa (Comcast West Billing and Repair)

Apr 2015 - Dis 2018 (3 tahun, 8 bulan)

• Manage KPI’s, VOC (Voice of the Customer), FCR (First Call Resolution, TSR (Total Sales Revenue), AHT (Average Handling Time), ATR (Avoidable Truck Roll), ITG Compliance (Interactive Tool Guide), CPC (Credit per Call) and S4 (QA guide audits). • Handling Call Escalation through identifying customer needs and satisfaction. • Manage agent’s financial implication of attrition and attendance issues by maintaining the goal of the account.