David C.

I have 9+ years of customer service /technical support experience utilizing the following communication channels: email, live chat, help desk tickets, inbound/outbound phone. Providing assistance to reset passwords; troubleshoot hardware issues; monitor system networks; accurately escalate tickets; quality assurance feedback and assist customers with filing applications. I have experience in using various help desk ticket management systems. I am proficient in Microsoft Office and gaining experience in Google Docs. I believe there is no application that I can not learn. I am a fast learner, maintain a friendly and professional demeanor, and can take on several professional tasks at once. With a healthy body, solid professional knowledge and passion for customer service excellence, I am eager begin working with your company and add my contribution to your team.