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E-mel berjaya disahkan.
brooklyn,
united states
Sekarang jam 11:21 PG di sini
Menyertai April 5, 2012
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Syor
Sherma N.
@desirfai
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brooklyn,
united states
N/A
Pekerjaan Disiapkan
N/A
Mengikut Bajet
N/A
Tepat Pada Masa
N/A
Kadar Upah Semula
Carpe Diem
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Pengalaman
Remote Customer Support Representative
Apr 2012 - Jan 2016 (3 tahun, 9 bulan)
-Uploading client IDs and proof of address into our database
-Managing the support ticket system
-Email Handling and live chat
-Addressed and resolved customer product complaints em-pathetically and professionally.
-Gathered and verified all required customer information for tracking purposes.
-Defused volatile customer situations calmly and courteously.
-Accurately documented, researched and resolved customer service issues. -Evaluated consumer reports on a monthly basis.
Receptionist
Jan 2012 - Apr 2012 (3 bulan, 1 hari)
o Answering incoming calls and transferring to various extensions; managing the switchboard
o Receive visitors and greet callers
o Filing and typing
o Assisting in preparing newspaper subscriptions for delivery and also assisting in ad sales and placements for the newspaper.
Middle Manager/Front Desk Agent/Host Administrator
Jan 2005 - Jan 2010 (5 tahun)
-Liaising with guests via the Coco Resorts website and via email, prior to their arrival at the hotel
-Selling and booking rooms, massages, making reservations, etc
-Anticipated and personally met guests' needs while working efficiently in a fast-paced environment.
-Also multitasking by assisting the telephone operator with the switchboard when needed and preparing staff rosters.
-Served as the main liaison between customers, management and sales team.
Pendidikan
High SchoolDiploma
(5 tahun)
Kelayakan
CXC
1999
Choiseul Secondary School
Secondary School Diploma 1994-1999
o CXC SUBJECTS:
o English A - General 2
o English B - General 3
o French - General 2
o Social Studies - General 3
o Integrated Science - General 3
o Mathematics - Basic 2
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