Gloria F. Profile

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$20 USD / jam

petrópolis,

brazil

$20 USD / jam

Sekarang jam 6:56 PG di sini

Menyertai Oktober 31, 2016

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Gloria F.

@gloriafalcao

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$20 USD / jam

petrópolis,

brazil

$20 USD / jam

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Kadar Upah Semula

Translator and typer

I am a very experienced professional working for more than 15 years with Translation, Transcription, Ghostwriting, Paraphrasing, Customer Support, Data Analysis, Quality and Control Management, Six Sigma and Projects Management.

Lihat semua Translators dalam Brazil

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Pengalaman

OBS

Jan 2013 - Mac 2016 (3 tahun, 2 bulan)

 Responsible for managing and maintaining customer’s contracts, infrastructure and satisfaction. Dealing with customers such as ICRC (International Committee of the Red Cross), GSK (Glaxo SmithKline), Publicis, EMC, etc. regarding risk analysis, suggestion for improvements, problem resolution, projects implementation, face to face and long distance meetings for trends, performance and KPIs achievement discussions during managerial meetings and possible negative frame reversal.

OBS

Sep 2011 - Jan 2013 (1 tahun, 4 bulan)

Accountable for metrics with excellent results and generalized change of the scenario for a positive result and growth trend of the entire sector in Latin America. Leader in projects to improve quality control with the achievement of goals and metrics as well as customer satisfaction and shortening of the delivery time, resources optimization and waste reduction. ROI based-selling and project financing skills. Expert in methodologies and processes such as ITIL, LEAN, SIX SIGMA and KAIZEN.

OBS

Jun 2009 - Ogo 2011 (2 tahun, 2 bulan)

Accountable for the regional revenue. Responsible for the company’s budget, forecast, performance control, KPI’s analysis and improvement. Focus on planning and internal implementation