Mark Andrew G. Profile

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$5 USD / jam

caloocan city,

philippines

$5 USD / jam

Sekarang jam 12:39 PTG di sini

Menyertai Januari 4, 2019

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Mark Andrew G.

@gordomarkandrew

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(0 ulasan)

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$5 USD / jam

caloocan city,

philippines

$5 USD / jam

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Kadar Upah Semula

Customer Service Specialist

I have 5 years worth of work experience in the BPO (Business Processing Outsourcing) industry. I started as a customer service representative and eventually promoted as Team Coach for a year in the last leg of the said career. Skilled to provide email and phone support and is driven to give great customer satisfaction. My experience honed my personal skills such as calmness, positive attitude, empathy and being an analytical thinker which made me better on this line of business.

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Pengalaman

FIS Global Solutions Inc

Okt 2014 - Hari ini

I was promoted to a Team Coach and was assigned to assist a team of 10+ Customer Service Agents. My duties involved: - Handling complicated phone calls. - Helping review and analyze escalated customer concerns and provide resolutions. - Providing the team updates on processes and/or procedures, to make sure everyone is up to date. - Providing coaching to Customer Service Agents to help improve their skills.