JIGNA CHIRAG ZAVERI
10/1407, Gopipura, Subhash Chowk , Opposite Bank of India, Surat - 395002
Tel.: (Res.) [login to view URL] (Mobile) 09974463770 Email:
In quest of assignments in Customer Support with leading organisations in the TELECOM Industries.
Career Highlights
BHARTI AIRTEL LIMITED
(1) Worked as Customer Support Executive in Non-Voice Department from 1st November’06 to 15th February’07.
Responsibilty:
Handled Mumbai Prepaid 121 Incoming SMS.
(2) Worked as Supervisor in Kandivali (E) Arc from 15th January’06 to 30 October ‘06.
Responsibilty:
q Handled Team of 6 Executives.
q Give Daily Brefeing Regarding new product.
q Maintaning Stock report, Hygeine & Prefomance report, Cash report, Walk-in report & send to different departments.
q Handled irate customers & provided satisfactory resolution.
q Handled Petty cash.
(3) Worked as Customer Relationship Officer in Borivali Arc From 2nd June ‘04 to 14th January ‘06.
C.J. Mehta & Co.
Worked as account assistant & Office assistant from 10th September’02 to 12th November’03.
Responsibilty:
q Handled Petty Cash.
q Preparing Balance sheet in Microsoft Excel.
Major Achivements:
q Rewarded from Bharti Airtel Limited for ECRM Champ.
q Rewarded from Bharti Airtel Limited for Best Customer support Executive
q Rewarded from Bharti Airtel Limited for 90% CSI Score.
Certification Courses
q Completed Diploma in Computer Application from Computer station Inc. Borivali (W).
q Completed Diploma in Jewellery Designing from Bhagubhai College Vile Parel (W).
Academic Credentials
q [login to view URL]. From Mumbai University in 2002.
q 12th (Commerce) from Mumbai University in 1998.
q 10th from G.H. High School, Borivali in 1996.
Extra Accomplishments
q Strong exposure of handling any types of Irate customer & provide satisfactory resolution.
Personal Dossier
Date of Birth : 6th January, 1981.
Linguistic Abilities : English, Hindi ,Gujarati & Marathi.
Marital Status : Married
Place :Surat
Date :