Joanna B. Profile

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guiguinto,

philippines

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Menyertai September 18, 2013

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Joanna B.

@jowenggai

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guiguinto,

philippines

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Kadar Upah Semula

Email and Phone Support

Hard worker, quick learner, and reliable who has over 8 years experience in customer service. I have extensive experience in customer service and support, as well as excellent written, oral and interpersonal skills acquired from previous employment. I am skilled in communicating with clients.

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Pengalaman

Choxi

Jun 2013 - Ogo 2016 (3 tahun, 2 bulan)

I am responsible for monitoring and ensuring agents are following policy and procedure. Reviewing and evaluating emails. Providing feedback, coaching sessions and training. Also answering agents queries, sending reports and handling escalated issues sometimes./ Responsible in handling customer inquiries, issues and accounts via email.

NextQ Communication

Jul 2011 - Jun 2013 (1 tahun, 11 bulan)

Provide Leadership, coaching and guidance. Motivate and inspire team members to build and maintain a high performance environment. Communicates deadlines, generates and shares comprehensive and detailed reports.