Karim A. Profile

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$5 USD / jam

helwan,

egypt

$5 USD / jam

Sekarang jam 6:49 PTG di sini

Menyertai Julai 28, 2015

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Karim A.

@karimkgawad

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$5 USD / jam

helwan,

egypt

$5 USD / jam

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Kadar Upah Semula

Workforce Management Supervisor

My name is Karim Karam, I have been graduated from faculty of commerce from Cairo University In 2010. After graduation I got hired at Ecco Contact Center as customer service representative. After 6 months I got a chance to join Workforce team as Real time analyst. Then I joined Raya Contact Center as workforce analyst, after joining Raya I got successful in many roles in WF in Real time Team, Planning and scheduling team, and capacity planning. And I got promoted three times during four years. I got certified Six Sigma green belt and attended many programs for soft skills like: -Supervisory development program at Dale Carnegie Training center, -Time management program at American Chamber training center. -Situational leadership program at ITIDA Training Center. Currently I’m a Workforce Supervisor and leading 14 employees. 4 planners and 10 analysts in RTM team. And responsible for 20 accounts including about 700 agents and more than 40 Team leaders and 10 supervisors.