Currently I am working as a freelancer on various projects and as requested please find my profile below:
Academic Qualification :
Schooling : Class X: ( New Delhi )
Class XII :( New Delhi)
Graduation : B.E (Electrical & Electronics) India
Technical Skills
Operating System : DOS, Windows 98, Win 2000, Win XP, Win ME.
Packages : MS-Office 2000
eCRM Tools : e-Gain, Remedy, Davox, Roundabout, Spellbind, Salesforce, Hoovers , Placeware, Linkshare, b-Track, Telcan, Vonage, INX, Primus, Vtiger, Lead411, lotusnots.
Work Experience
An upcoming software company in India (Delhi ): It is a specialist Offshore Software
development company with Clients in the US , Europe , Japan and Africa .
As Manager Telemarketing.
Duration : 12 Months
Responsibilities:
The job profile includes responsibility for ensuring growth of business for the company's
Solutions/products and software engineering services in the international market through activities such as cold calling, pre/post sales support, market research, lead generation etc.
To recruit, train and develop the telemarketing team for lead generation.
Develop, maintain, upgrade and train the team on presentation slides to be given to the
prospects after scheduling a con-call with them.
Handeling RFQ's and RFI's of the incoming web leads and generate accounts from them.
Set the targets for the team and make them achieve the same.
To supervise daily call activity and individual revenue targets and results.
Handling pre-sales and post-sales cycle of a project.
To develop other marketing channels like: Affiliate marketing, online bidding
Reporting to the VP-Business Development and VP-Sales and coordinating the matured leads
with them.
In short tracking, implementing, coordinating, recruiting and managing the entire
telemarketing team.
Previous work experience :
Leading provider of monitoring solutions in India (Bangalore ): An Application Performance Monitoring
May 2003- December 2003 solution provider.
As Sr. Business Development Lead, was
Recently promoted to Principal Executive.
Duration : 7 Months
Responsibilities:
Coordinate and motivate the team to achieve their targets in terms of appointments and give Web Presentation to prospective clients that includes projecting the solution from marketing and technical aspects.
Studying closely the IT infrastructure of the prospect and taking the details in order to customize the solution accordingly.
Involved in locating new market areas by extensive research on the net ( Hoover 's) and targeting fortune 1000 companies.
Also includes Software leasing and licensing (seed, harvest and reap).
Main contribution to the company : Fujitsu, SVI America.
Iseva Systems Pvt Ltd ( Bangalore) : An electronic Customer Relationship
December 2001- April 2003 Management Company.
Duration : 16 Months
Projects handled:
Symantec (U.S clients) : The world leader in Internet Security Technology .
As Team Lead and Technical Support
Engineer, for both voice and email based
Projects.
Responsibilities:
Ensure that the Service Levels are met round the clock, as the ART (Avg Response Time) is 24hrs.
Monitor the agent's performance with AHT (Avg Email Handling Time), FTR (First Time Resolution's) & Escalations.
Interact with the Training Department and ensure that the Technical Test and the Soft skill test are being conducted regularly. Also, design the process for the refresher technical training for the TSE's (Technical Support Engineers) who are below benchmark.
Ensure that the team is meeting the monthly targets and the binding volume, which is being set by the client.
Involve in the Staffing, Roistering and Scheduling of agents across different shifts.
Interact with the clients in the weekly Conference call and discuss the Operational issues based on Customer Satisfaction scores.
Conducting the performance appraisals for the team members' w.r.t . Productivity, Quality and their Personality.
AT&T (U.S Client) : Offers mobile wireless/landline communications to
Businesses and consumers in U.S. and
International markets.
As a senior e-Customer Care Executive.
Responsibilities:
Meeting my individual targets and achieving required SPH (sales per hour) with required
Quality.
Involve in Staffing, Roistering and Scheduling of agents for that particular day.
Interact with Transport Coordinator and ensure that all the employees are being allocated to their respective routes.
Interact with the MIS department and ensure that all the reports are online.
Interact with the Training Department and design refresher training for the agents who are below the benchmark set by the operations.
Taking Escalations if the eCC encounters a particularly difficult customer.
BPL (Transformer Division- Bangalore ): Manufactures transformers and other electrical
January 2001- October 2001 goods for their products.
As an Engineer Trainee .
Duration : 8 Months
Responsibility:
Carried out the entire process of making SMPS (Switch Mode Power Supply) like designing, constructing, soldering and testing and achieving the given output. It was designed using Orcad under the guidance of the senior engineer. This project basically involves an AC-DC power supply, which gives a constant required output. The AC input range is 160-230V and the resulting constant DC output is 12V. At the heart of this power supply lies the Top Switch 225.The top switch is used in the feedback circuit which is the primary feedback. The secondary feedback is provided by the Opto-iso with the Zener diode. The top switch uses a MOSFET. There is a bridge rectifier and a power transformer, which will step up and step down the voltage accordingly. The power supply has a 'soft start', synchronization and automatic cut-off. The soft start ensures that irrespective of fluctuations, the input remains at the desired value.
Thanks and regards,
