Shrawan P.

I am working with a domestic BPO, i taking care of Airtel dth project of data analysis and MIS activities below the point related to work • Working as a Process Leader & handling a Team of 35 Associates. • Managing all relevant MIS for process requirement • Barging 20 reports on Daily basis for own Team to ensure daily feed back to improve them in their lacking area. • Preparing Planning (MAN POWER) for the Next Day. • Preparing Roaster on weekly basis and managing Attendance for entire process. • Audits Daily MIS of service partner to ensure correct data is being publish at Airtel end. • Weekly review with process associates to review their performance and to set the target. • Responsible for providing the data input for Process review with Client. Worked with quality Team to increase CQ score centre level. • Making different MIS report regarding wrong categorization such as TL and Agent Wise Report which is directly implemented on call centre performance report. •