Satyajit C.

Office 365 and Exchange Admin: • O365 migrations to the hybrid environment from Exchange 2010, 2013, move data, assigning license, managing Azure Active Directory, Troubleshoot connectivity to Office 365. • Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions) • AADConnect, Azure AD - setup, and configuration troubleshooting implementing and supporting Mobile Device management (Android, Apple) • Day to day troubleshooting end-user issues related to AD connect, synchronization, email delivery outlook connectivity, Email Restoration, etc. • Implementing changes in the environment, including on-premise exchange server migration, azure ad connects server migration. • Experienced in installing patches in windows servers to keep it updated with MS latest release and remediate vulnerabilities. • BES administration\ troubleshooting • PowerShell \ VB script knowledge • Trouble Shoot and Resolve On-Prem Cloud Email issues in a Hybrid Environment. Mobile Device Management Admin: • Administering and maintaining the AirWatch management server and SEG servers Installation and configuration, also managing the same in Mobile Iron environment. • Adhering and enforcing existing security and software deployment policies and best practices. • Providing advanced troubleshooting and application problem solving related to the use of Mobile Devices. • Deploying new apps in iOS and Android environment. Renewing VPP and DEP tokens for iOS apps. • Trouble shooting issues with email, active sync, and Calendars. • Maintenance and communication of existing, new, and evolving mobility practices, knowledgebase articles and documentation. • Identifying and implementing process improvements. Testing and evaluation of various new mobile devices against enterprise email and MDM systems. Proofpoint Admin: • Resolving issues with email delivery from Proofpoint. • Creating policy routes and making amendments to the existing routes as per the InfoSec plan. • Checking email vulnerabilities, Managing Organization safe and block list. • Managing Proofpoint TRAP tool, checking TAP alerts. Other Skills • Experienced in using ServiceNow and BMC Remedy as ticketing tool for documentation, SLA management. • Knowing the ITIL process, have worked in Incident, Changes, Problems, RCA and Service requests. • I have good knowledge in reporting in Excel and Power BI. • Worked earlier as a EUC admin to resolve an issue with End-user computing, including issues with Retail software Oracle XStore and IBM AS400 • I have done ITIL V3 Foundation certificate.