Arnab C.

I am a seasoned professional having more than 11 years of experience in non-voice customer support and data processing / data curation. I currently work for iMerit Technology Services Pvt. Ltd. and am representing my organization on this website. My key skills are as follows: • Diligent professional steering Non-Voice Customer Support, Issue Resolution, SLA Management, Account Management, Project Management. • Adept at customer value maximization, issue resolution with Zendesk functional expertize, knowledge base management, CSAT management & Throughput management. • A keen analyst with an eye for detail and a serious commitment to accuracy & quality while meeting long term/ short term goals or deadlines. • Sound understanding and analytical capabilities while resolving complex issues. • Articulate communicator, adept in building/ strengthening relationships with key accounts.