Mariela F.

I have 10 years of experience in Customer Service assisting U.S. Canadians, Uk, and latin american Customers. I was trained at a large Call Center in Venezuela. Also 3 years in data entry reseach. with a pharmaceutical company locate in U.K. And 6 years experience in translations. with a native level of Spanish and English. I can provide e-mail and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. Also I have worked in EXCEL data analysis in statistical studies, I am working online in web research and data entry, I am fast transcribing and I have years of experience working with all the Office package, I like things well done and delivered on time