Aziz M.

I started my Call Center career as a Customer Service Representative on Inbound projects answering customer queries on calling card projects, and worked my way up getting promoted to Senior Project Manager before becoming a freelancer. Having managed a BPO, implementing policies and procedures, conducting in-house training workshops and empowering individuals into achieving their potential to make a significant contribution to the business and their personal development. Having exceptional organisational, planning and decision-making skills, I can utilise communicative abilities in formulating key relationships at different levels of work. Quick learner with ability to grasp new technologies, both software and hardware.