Anthony S. Profile

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$8 USD / jam

thane,

india

$8 USD / jam

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Menyertai Ogos 12, 2019

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Anthony S.

@tonyswamy25

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$8 USD / jam

thane,

india

$8 USD / jam

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Customer Service Professional(Voice,Chat,Email)

With over 7 years of experience in the BPO and Call Center Industry worked in all verticals of the business: Inbound/Outbound/Sales/Client management/Data Entry/Team Management, providing Customer Service to international customers (US, UK, and Canada). I command strong interpersonal skills and the ability to interact with customers and maintain customer satisfaction. I was awarded ‘Outstanding Performance on Repeats-(Digital Care) & Top Performer on Stack’ by our client British Telecom (UK customers). I also worked for HP (Hewlett Packard, US Customers) and recognized for Outstanding Performance for Customer Satisfaction. My work majorly consisted of handling complaints, up-selling, and tech support. I’m fluent in English as I have been working with international clients and businesses.

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As I posses immense experience working as customer support executive for International customers for 6 years, due to my exceptional performance, I was promoted to handle complaints for British Telecom customers. My communication with the customers was by chat, email and phone calls, due to my strong interpersonal skills I excelled in handling all types of customers, and for this I was awarded the "Best Customer Satisfaction Certificate".
Handling Complaints of customers and resolving the issue for the
customer. ● Helping in Improving performance of the team by providing live
support to advisers on the call also taking huddles to improve the
performance of the team and meeting the desired results. ● Identifying the weakness of an adviser and assisting in improving performance.

Customer Service Supervisor

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Pengalaman

Lionbridge Tech Inc

Ogo 2018 - Hari ini

● Rating Google query search page ● Provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used. ● Reviewing online search results in order to improve their content and quality. ● Reviewing the language used in the search results by evaluating vocabulary, tone and cultural relevance.

Wipro BPS (British Telecom, UK Customer Support)

Ogo 2011 - Jul 2017 (5 tahun, 11 bulan)

● Providing BT broadband support/BT vision support. ● Handling complaint queue for BT customers,taking ownership and providing end to end resolution. ● Being the last point of contact for complaint customer, providing satisfactory resolution was paramount. ● Providing technical support to the team. ● Taking escalation calls. ● Identifying weaknesses of the team and Individual advisers ● Taking huddles and providing live support on calls to advisers.

HP (Hewlett Packard,US and Canadian Customer support)

Jun 2008 - Sep 2010 (2 tahun, 3 bulan)

● Providing notebook technical support for US and Canadian customers. Calling back customers for unresolved and complicated issues. ● Providing resolution within the allotted time frame.