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Call Control XML, or Call Control eXtensible Markup Language, is the call control support for dialog systems such as VoiceXML. It is compatible with any dialog system that is able to handle media and has been purposely designed to be integrated with VoiceXML. While most experts reference these two languages when discussing options for integration, the two are entirely separate entities and can be interchanged with other dialog or control systems.

Call Control XML is categorized as a W3C standard markup language. It’s role in call control is to manage the way telephone calls are placed, answered, transferred, conferenced, and utilized for all other standard uses of a multi-line telephony system. While more traditional methods of call control relied upon the interaction and compatibility of the telephony APIs, CCXML is able to handle the three major aspects of a call: control of the stop, monitoring of the call, and disassembly.

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