Hotel floor drawingpekerjaan

I am seeking a skilled illustrator that specializes in drawing animals, specifically horses. In this particular job, your task will be to fix or complete the hind legs, with realistic, anatomically correct limbs and hooves that work with the rest of the image. The horse should be depicted in a standing position. Key requirements include: - Strong attention to detail: I'm seeking precise attention to detail in your drawing, matching the overall look and feel of the art I present you with. - Knowledge of horse anatomy: You should be familiar with horse anatomy and the structure of their hind legs and hooves, and be able to depict this accurately. - Specialization in animal and occasionally human drawings: You'll have experience drawing or painting horses fr...

Seeking a talented writer with a knack for penning engaging, informal biography-style content. What's Required: - Composition of a casual, yet captivating account of a detailed personal history. This biography should be comprehensive, drawing on key life moments to create a rich tapestry of the subject's life. Ideal Skills & Experience: - Previous experience writing memoirs or biographies - Ability to write informally while maintaining the depth and credibility inherent to the genre - Mastery in vividly depicting scenes to make the story more alive and engaging Join us in conducting an intriguing journey through the past, mapping out a detailed personal history in an easy-going informal style. It's not just an historical account, it's a story unfurlin...

I'm in need of a blueprint for a copper bracket -- a task with a two-hour estimated completion time. The bracket serves the purpose of unification and has specified dimensions. - Purpose: Unification - Material: Copper (.060 - .080 thick) - Dimensions: .060 - .080 thk. X 8.450 long. The ideal candidate for this proje...two-hour estimated completion time. The bracket serves the purpose of unification and has specified dimensions. - Purpose: Unification - Material: Copper (.060 - .080 thick) - Dimensions: .060 - .080 thk. X 8.450 long. The ideal candidate for this project should have experience with blueprinting and an understanding of metalworks, specifically copper. Proficiency in CAD or a similar digital drawing tool will be appreciated. I'm willing to pay $200....

As a new hotel owner, I need an Excel spreadsheet capable of calculating the optimum number of staff I need based on the number of available rooms, which in my case is 438 rooms. My current hotel staffing level is in its initial stages. The spreadsheet should effectively track staff allocation costs and other related expenses to assist in budgeting. The key tasks it will need to perform include: - Calculating the optimum number of staff - Staff allocation - Expense tracking The ideal freelancer will have experience in human resources, budgeting and have advanced Excel skills. They should understand how staffing impacts hotel operations and costs, with a keen understanding of allocation of resources. Their experience should also include creating Excel spreadsheets f...

I'm seeking...extranet creation to help me build a hotel API and extranet system. Key Responsibilities: - Develop a Hotel API with functionalities including hotel availability retrieval, room booking, and inventory management. - Design an intuitive, easy-to-use Hotel Extranet with real-time room availability, online booking management, and robust reporting and analytics features. Key Requirements: - In-depth experience in API development, ideally in the hotel or travel industry. - Proficiency in creating user-friendly, efficient extranet systems. - Prior experience with dynamic pricing mechanisms and the ability to implement custom pricing for various customer segments. This is a challenging yet rewarding project that offers the opportunity to sh...

manufacturing drawing for subconstruction of the staircase from 4th floor to podium1, from podium1 to 5th floor and the lenth podium in 5th floor and the subconstruction podium where the stairecase is connected to in 5th floor. Additional the manufacturing drawing for the railing from 4th floor to podium1, fro podium1 to podium 5th floor and for the length podium. I need it done by Wednesday next week.

...- Client Presentation: The rendering should be of a quality that I can use it to present my design to clients. It should be professional, detailed, and showcase the key elements of the design concept. - Interior design rendering with pictures of the floors in the shape of a running track, numbered with the track number and the distance traveled on both sides of the escalators, as well as in the floor areas that do not have escalators, showing the percentage of calories burned for each specific distance, and pictures on the walls of information about health, nutrition, and others related to the health facilities of the facility itself. Also, in the middle of the bridge, in the corners, there are giant wall advertising screens. The freelancer should be able to play around with dif...

I'm seeking a skilled political cartoonist to create a 3 to 4 frame, colored cartoon. This project focuses on liberal viewpoints regarding national political figures. I need someone who can humorously yet effectively convey political messages through their illustrations. Ideal skills and experience include: - Extensive background in cartoon drawing - Understanding of national politics and liberal perspectives - Ability to translate complex issues into easy-to-understand, engaging, and humorous visuals - Strong coloring skills to create vivid and appealing illustrations. Please provide samples of your previous work, especially if they involve political cartoons. This will greatly help me in making my decision. Thank you!

I am in need of a skilled web designer to craft an engaging and user-friendly website for my hotel. The ideal candidate will have a strong background in web design, particularly creating websites with a focus on user experience and engagement. Key Responsibilities and Features: - Implementing a Photo Gallery: A key element of the site will be a visually appealing photo gallery showcasing the facilities and ambiance of the hotel. The ability to make this interactive or dynamic would be a great asset. - Room Descriptions and Amenities: It's crucial that the website provides detailed and visually appealing descriptions of each room type, along with amenities offered. The ability to implement this in an organized and visually appealing manner is a priority. - User-friendly ...

Sila Dafter atau Log masuk untuk melihat butiran.

I'm in need of a proficient digital artist who can assist me with a character design project. The ideal freelancer for this task should possess: - Significant experience and skills in digital drawing. - An adeptness at creating designs that reflect a realistic visual style. - Talent and creativity in crafting detailed character designs. Your role will be to create a realistic, digital drawing of a character. This project will require a skilled balance of precision, creativity, and an understanding of realistic visual style. A wealth of experience in similar character design projects will be beneficial. Please submit your portfolio or previous works alongside your bid.

...parent profile Gender Religion Father's name Mother's name Mobile number Date of birth Address Image (print in pdf) 4. I have some issue to fix on result system. Need to modify class name tyme 1. Compulsory (WIll add full marks and GPA with Result) 2. Optional (WIll add full marks and GPA with Result) 3. Additional (Just to show on Marksheet, (WIll add any marks and GPA with Result) example: Drawing 4. 4th Subject (WIll add marks above 40 and GPA above 2 with Result (need to set during add subject) Result will show Total mark (All marks + above 40 from 4th subject) Result will add with and without 4th subject (-2 GPA) Could you please review my discussion, here is summery plz Ideal candidates for this project should have a strong ba...

I'm in need of a sales consultant with professional experience in the hotel industry in India. Your main focus will be on customer acquisition. Key Responsibilities: - Devise strategies to attract hotels as our customers - Understand the unique selling propositions of our products - Build rapport and long-term relationships with hotel clients - Develop a strong understanding of the hotel industry's needs and demands - Provide innovative and result-driven sales strategies Ideal Skills and Experience: - Proven track record in sales within the hotel industry, particularly with targeting hotels in India - Strong understanding of customer acquisition in the hotel business - Well-versed in the mechanics of the hotel industry on a sales leve...

I'm looking for a fashion designer with versatile skills to help with various tasks. These tasks include: - Sketching designs: I need someone with a good eye for detail and good drawing skills. - Creating patterns: You should be able to bring the sketches to life by creating sewing patterns. - Sewing garments: Experience with sewing various types of clothing and materials is a plus. Unfortunately, I did not specify a particular style or theme for the designs. However, willing to work together in creating fashionable designs that suit both men and women. The successful freelancer should be adaptable and able to design for a diverse market. Can't wait to see your amazing ideas!

I have a basic 2D floor plan design that I need to be modified to include some specific equipment. Key Tasks: - Add a factory equipment such as Forklift lathe racks machines etc to the floor plan Ideal Skills and Experience: - Proficiency in AutoCAD - Previous experience in 2D drafting - Good understanding of floor plan design - Knowledge of equipment and machinery layout The modifications are purely 2D, so there is no requirement for 3D modeling. The primary purpose of these alterations is to assist with space planning and workflow optimization. Please include examples of similar work you've done in the past.

...Ground floor with parking and a 1 BHK unit, and 1st and 2nd floor with identical layouts - a 2 BHK unit and a 1 BHK unit. Key Requirements: - Ground Floor: Parking space that accommodates both cars and bikes, along with a 1 BHK unit. - 1st and 2nd Floor: Each floor should have a 2 BHK unit and a 1 BHK unit. There should be a total of 3 bedrooms in each of these floors. - Design Style: I'm looking for a modern design for the building. Also looking of the Valuation of the building with seal and signature Ideal Candidate: - You should have a strong background in architectural design, especially for odd sites. - Experience in designing multi-story buildings with a modern aesthetic. - Knowledge of parking space design and optimization for both cars ...

House elevation design for g+2 floor

...Northern (ocean facing) and (3) Eastern (front door) elevations. No interior design required. - A visual (in color) of the Western side from street level is also required. The middle of the street is 18 meters from the current house, with the proposed addition of the pool and deck, this will reduce the distance to 14m. The street is 45m above sea level and the ground floor (floor / deck level) is 57m above sea level. The first floor (floor level) is 60 meters above sea level. The design should follow a modern aesthetic. I like earthy neutral colors to create a warm and inviting look. Ideal candidates should have: - Proven expertise in 3D modeling and rendering, especially in the architectural field - Proven experience in exterior design, color pallets and c...

I am in search of a skilled Photoshop expert for a project involving photo editing of 35 images of my hotel real estate. These images are intended for optimizing my Airbnb listings. Images - Key Editing Requirements: - Removing background: Ensuring that the focus is solely on the property by removing any unnecessary elements. - Enhancing colors and lighting: Making the images visually appealing through color adjustments and lighting enhancements. - Image Sharpening: Emphasizing on the sharpness and details of the images. - Lens correction: Correcting any lens-related distortions to ensure the pictures are accurate. - Image Resizing and Formatting: Preparing the edited photos in the appropriate dimensions

...design the HVAC systems for the house. Specifically, I require: - Manual J Load Calculation: I need an accurate calculation of the heating and cooling requirements of the home based on its size, layout, and other relevant factors. - Manual S Equipment Selection: I need assistance in selecting the appropriate HVAC equipment, like mini-split A/C units, a wood burning stove, and a boiler for the in-floor concrete heating. This should be based on the results of the Manual J load calculation. - Manual D Duct Design: Not required because of Mini split system and lack of a furnace. - Manual T Design: I need a design that ensures the thermal comfort and humidity control in the home. Ideal candidates for this project should have: - Proven experience with Manual J, S, D and T - Experien...

We have prepared a 2D drawing of the fair (floor plan) and based on it we would need to process a realistic 3D model of the entire fair. The output should be a 3D model of the trade fair with advanced textures and should look realistic. We would need to make certain shots from the 3D model, which we will subsequently use for presentations and promotion of the event. It is therefore important for us both the visuals, but also the 3D model itself, with which we will subsequently work, e.g. if we want to make some changes in the layout, placement of elements. It is important that the dimensions according to the drawing are exactly preserved. We are able to supply a DWG file in CAD with the dimensions of the area in which the fair will be held. As part of the 3D design...

I'm looking for an individual with experience and necessary equipment to help me move some couches. The job involves moving the furniture from my current apartment, situated on the 2nd floor, to another location. Here are some additional details: - The couches will need to be taken down a set of stairs at the pickup location and then up a set of stairs at the delivery location. - I will have someone available at both locations to assist with the move. - No specific requirements in terms of material or size restrictions, just your standard, bulky couches. I need someone who can ensure the couches are moved safely and securely without any damage. Experience in moving heavy furniture is a must. Please come with the necessary equipment, such as dollies or straps, to make the proc...

Seeking an artist to create a female manga character in a style reminiscent of Chrono Crusade's Rosette (for face). See the "Art_Request" attachment for example of what I want to receive for this request. I only need a front, back and side. Intention is to make a 3D model from this 2D art. I will be making the 3D model, just need the 2D manga art. No color. Just black and white inked drawing just like traditional manga. Female character 23 years old Outfit should be the same as shown in attached files Hair should be the same as shown in attached files

...professional to develop an Google Map API of my hotel. This API based project should include some distinctive customised data, such as: * Hotel Amenities: Don't worry about detailing each amenity, this was left vague on purpose. * Nearby Attractions: Not only should you include their names but also a description, how far they are from the hotel, and their rating. * Room Rates: Standard and peak rates. * Pickup and Drop Facility: A briefing about it * Cab Requirements: I do have some specific needs when it comes to this, but you'll learn more about them later. * "Book Now” Button: Yes, I even need a button on the map. Your experience in Google Maps API, data customization, and interactive design will be invaluable for this project. Prior experi...

I'm in need of an experienced digital marketer who can create a high-quality TikTok video ad for my personal account. The primary aim of this video ad is to generate leads and bookings for my hotel apartment business. I specifically want this ad to target business travelers, so understanding their preferences and requirements is crucial. Key Requirements: - The style of the video ad should be informative and straightforward. It should clearly and concisely communicate the benefits and unique selling points of my hotel apartment. - The video ad should be engaging and relevant to the target audience. The ideal candidate should have a good understanding of the preferences, interests, and behavior of business travelers. - Prior experience creating successful TikTok video a...

I'm in need of a skilled 3D designer who's proficient in 3D Softwares to help me bring my vision for a small exhibition space to life. Key Requirements: - Proficient in 3D Softwares: - Prior experience in design...exhibition space to life. Key Requirements: - Proficient in 3D Softwares: - Prior experience in designing exhibition spaces: It would be great if you've worked on similar projects before, especially ones involving the display of art. - Meeting deadlines: I have a tight deadline for this project, so timeliness will be crucial. DONOT waste my time. Its a very small project for just 2 objects on a floor. Put only Final Bids. no clickbates !! The designer will be required to create a small exhibition space in any 3D software. Design and Layout will be given....

...seeking a sales consultant with expertise in the hotel industry to generate leads and drive sales, primarily from hotel owners. Key Objectives: - Lead Generation: The main goal of this project is to identify and attract potential customers specifically from the hotel industry. Your prior experience in sales in this sector is essential in understanding the nuances of this market and effectively generating leads. - Lead Conversion: While generating leads is important, converting them into actual sales is equally crucial. You should be proficient in sales techniques and understand the hotel industry well enough to effectively convert leads into customers. Ideal Candidate: - Prior Experience: A strong background in sales, particularly in the hotel indust...

I'm looking to work with an experienced architect or designer to develop a new floor plan for my single-level residential property. The new floor plan should provide a second bathroom, updated kitchen with kitchen island, and consider any other potential areas for improvement or alteration eg moving laundry to garage or expanding laundry. • Design Skills - The ideal candidate should have a strong portfolio in contemporary residential design. • Experience - A background in residential architectural design or interior design is preferred. Previous successful projects involving contemporary, single-level homes will be highly regarded. Let's turn this concept into reality. Looking forward to your bids.

A high resolution interior design (e.g using Vray) of our living room. We like natural materials. We will keep the fireplace with black belgian hardstone. We will also keep the same wooden floor. We also plan to keep the large main eating table with the red lamps, but optionally would be open to different lamp colors there. We likely also would like to keep the one dark grey wall on which the TV is positioned as it was recently painted. If possible a Fen Shui aligned design. The windows in the picture are facing west. We are especially looking for design ideas for a new couch, accessories, living room table and lamp. As well as suggestions for where to place plants. Also where to best place the paintings of our 3 children.

I'm in need of a developer famili...street address. Once done, it should show an aerial image of their house and give an estimate of the square footage of the landscape without structures. Key requirements: - Users should be able to directly input their street address on the website to obtain the aerial image and square footage estimate. - The map should be interactive, but only for viewing purposes. No advanced interactions like drawing or area selection are needed. Ideal skills and experience: - Proficient in Google Maps API and integrating it into websites. - Experience in developing interactive elements on websites. - Strong understanding of front-end development to ensure seamless user experience. - Ability to handle geolocation and calculation of square footage based on...

I am on the lookout for a skilled architect who can create architectural blueprints for a geodesic dome for residential purposes. Key Requirements: - Create architectural blueprints adhering to the specifics of a geodesic dome design suitable for a residential usage - Prior experience or sound understanding of designing geodesic dome structures is a bonus - Ability to p...geodesic dome styling for a residential dwelling. Having prior blueprinting experience in unique architectural designs will place you at an advantage. I have a set of blueprints from the same company but it is a slightly bigger dome. The blueprints contain all the correct measurements for the size I need, I just need them redrawn correctly. I would also like to move just a couple walls on the floor plan but noth...

Extraction of bricks from a proposed drawing.

...electrical, and plumbing diagrams for an existing multi-family residential building. This is primarily for use in building permit applications. Specific information required includes: - Site measurements and dimensions - Existing floor plans - Proposed modifications (added as a follow-up project) Can you deliver precisely detailed SketchUp files for a multifamily residential building? Professionals with experience in providing documentation for successful commercial multifamily residential permit applications will be highly regarded. In addition to the floor plan (in attached file) there is a crawlspace underneath with the electrical and plumbing connections. The initial contract will be for (1) the building exterior (walls, walkways, windows, doors, roof, parking, an...

I'm seeking an experienced developer proficient in Node.js to create an online booking system for my hotel. Key Tasks: - Developing a booking system with easy-to-use interfaces for single rooms only. - Building an efficient room availability calendar. It is crucial for visitors to be able to easily check room availability and make immediate online reservations. Ideal Skills and Experiences: - Extensive experience in Node.js. Please provide proof of previous similar projects. - UI/UX design. The system should not only work efficiently but also be user-friendly and visually appealing. - Previous experience in building hotel reservation systems is a definite advantage. The goal is to streamline the process and increase my bookings. Please refer to the tasks and skil...

Creating thumbnails and banners for Google Chrome Extension Thumbnail 440*280 The main task when drawing this banner is to force users to pay attention to your extension. This banner should be simple, minimalistic, and immediately convey the general essence of the extension. Also, this banner should attract attention. - Use contrast background - Use logo and name: “Time Zone Meeting Planner. - Size: 440*280 - Format: png Big banner (screenshot) 1280*800 A simplified screenshot of the extension conveying the essence of the product, and not necessarily all the functionality of the product. - Use a screenshot, remove all secondary elements (settings, offset, etc) - Draw a mouse and its movement while selecting time - Use text: “Find the best meeting time across ...

I need a skilled drafter to create a detailed CMU wall reinforcing and grouting shop drawing based on an architectural drawing. Please find the specifics below: - The shop drawing needs to include Horizontal reinforcement, Vertical reinforcement, and Grouting details in 2 or 3 pages -Ideal candidates for this job should have prior experience in similar projects -I will send you architectural drawing. -I need this in 2 days

We're orchestrating a Kickstarter campaign with the primary objective of raising fund for launching our new social media application. - Target Audience The campaign aims at drawing the attention of social media users who are ever dynamic and receptive to ground-breaking products. Hence, bidders who have an understanding and a robust experience in reaching diverse groups on social platforms are preferred. - Fundraising Goal Our goal is to accumulate a fund north of $200,000. We are counting on a freelancer who can create captivating and persuasive contents that would support the success of this objective. - Ideal Skills The perfect fit for this job will be a person possessing proficiency in content creation, social media marketing, experience in running successful Kickstar...

I'm seeking a...minimalist style of line drawings using digital media. This will be for a card that will be BLIND EMBOSSED. No printing, just a dyeline stamp that is used on white paper. My requirement is primarily for the architectural details of a building to be emphasized. The artwork must be clean, professional, and according to the minimalism ethos. Noteworthy skills include: - Proficiency in digital line drawing, especially in the minimalistic style - A keen eye for architectural details - Ability to interpret and emphasize architectural elements creatively Prior experience with architectural drawings will be highly appreciated. Additionally, the ability to work on a tight deadline is desired. I look forward to collaborating with you to bring out the understated elegance ...

Central Ohio Home Services is looking to find someone to partner with in drawings for some of our projects. We are working on finished basement...Home Services is looking to find someone to partner with in drawings for some of our projects. We are working on finished basements and residential and commercial remodeling and new contruction additions. We are looking to submit basic drawings with details from our project managers and have you bring it to life with a rendering/floor plan of the finished space. We don't necessarily need actual blueprints; this is really just to give the customer a professional drawing to see what their space will look like. This will also be a nice tool for us to submit to our subcontractors to give them an idea of what they need to do in thei...

...12 simple floor plans into editable layouts suitable for creating evacuation maps. The goal is to clearly illustrate the evacuation routes within the building's layout. Requirements: - The present pdf copy of the floor plans should be converted into an editable format. The preferable formats are Word, Excel, or Editable PDF. - Use color-coding to differentiate the evacuation routes for better clarity. The color to be used for the evacuation routes is Red. Ideal Freelancer: - Proficient in creating and editing floor plans. - Skilled in using software that can create and edit floor plans, such as Adobe Acrobat for PDFs, Microsoft Word and Excel. - Experience working on evacuation plans or similar projects is an advantage. - Knowledge of color-coding an...

I'm seeking an architectural draftsman proficient in creating a professional drawing of my mixed-use building purchased in 1973. Unfortunately, the DOB and HPD don't have an original layout drawing of my property, which is hindering my process of applying for a Letter of No Objection (LNO) and obtaining a Certificate of Occupancy (CO). The preferred freelancer will have: - A track record in architectural drawing and a deep understanding of building standards prior to 1938. - Proficiency in making comprehensive drawings without original blueprints or plans as a reference. - Broad experience in designing detailed plans that are acceptable for DOB and HPD procedures. - Ability to deliver work within an agreed timeline, as speediness is crucial for this projec...

Please review attached drawings prior to bidding. Project info: - Design to New York State Residential Code (USA). - Concrete footing/CMU foundation. - Slab on grade @ first floor. - 2x6 wood frame walls. - 2x10 floor joists @ second floor. - Wood trusses @ roof. Drawings needed: - Foundation plan. - First floor plan. - Second floor plan. - Roof plan. - Exterior elevations. - Building section(s). - Wall section(s).

Sila Dafter atau Log masuk untuk melihat butiran.

This project is focused on improving my website's ranking and driving more organic traffic. Currently, my site has some basic SEO optimization, but it's not performing as I had hoped. Ideal Skills: - SEO Optimization: You must be able to identify areas for improvements an...Analytics & Reporting: Your analytical skills will be essential in tracking progress, analyzing trends and providing reports. This is not just about getting more traffic to the site, it's about attracting the right kind of traffic that will convert. Your experience in boosting conversion rates should come in handy. Your job will be to assist in improving my site's ranking in the search engines, drawing more organic traffic and ultimately boosting conversion rates. Please detail your s...

Hello Christian, Thank you for discussing the interior design project for your living room. Considering the floor plans, photos, and moldboard design you've shared, I propose delivering approximately 8 realistic rendering images within 7-10 days for 700 EUR. The payment will be divided into two milestones: one for the preview and another for the final rendering images. Best regards, Mohsen

I am seeking a qualified professional with experience in both architectural and engineering drawings for a residential building. My focus is primarily on achieving accurate and detailed elevations. The ideal candidate should possess: - A solid background in residential design - Expertise in architectural and engineering drawing production - Extensive knowledge in generating elevations for residential buildings - Ability to adhere to standard codes and practices in architecture and engineering The completion of the project will entail the delivery of all required and satisfactory elevation views that my construction team can execute. Accuracy and attention to detail are paramount for this project.

I need a hotel online management assistant to help me with managing my hotel operations online. Key Responsibilities: - Assist with room booking system - Help with customer service reply - Handle payment processing Ideal Skills: - Experience with hotel management systems - Proficiency in customer relationship management - Good communication in English and madarian

It’s online hotel booking management job! Not a developer job! I am looking for a full-stack staff with experience in managing online hotel system. Key Features: - Reservation Management: manage reservation on different includes a calendar view to visualize and manage bookings. - Claim Handling: be responsive handling of customer issues. -adhoc task upon discussed Ideal Experience: - Prior experience in managing hotel management systems or similar online management platforms is highly desired. - Good communication in English if you can speak mandarin it is an advance point. Please submit your proposal. If you're confident please provide a short introduction about yourself.

I'm in need of a professional web designer to create a visually appealing and user-friendly website for my travel agency. The design should be modern and appealing to a wide audience with a love for travel. Key functionalities needed: - Flight and hotel booking: The site should offer a seamless experience for visitors to book their flights and accommodations. - Destination information and guides: The site should provide comprehensive information about various destinations, including attractions, culture, and local tips. - Testimonials and reviews: The website should allow for testimonials and reviews to be shared, helping to build trust with potential customers. Other important details: - Color scheme and branding: I'm open to suggestions on this aspect. As I do not hav...

As a travel agency, I am looking to expand my services and improve customer service to better meet the needs of my clients. My primary goal is to increase customer satisfaction through improved customer service. I offer a wide variety of services to a wide range of travelers, from flight bookings to hotel reservations and tour packages. All of my services are tailored to meet the various desires and needs of my customers. I believe in providing top quality services that will not only meet but exceed their expectations. By seeking to improve customer service, I hope to build trust and loyalty with my customers. I am eager to take my travel agency to the next level and look forward to working with you as a valued partner. Together, we can help create an excellent customer experience a...