Happy Positive Customer Service Guru

Greetings, I just reviewed your post and I am very confident that I am the right Customer Service Guru for you. I am very well trained and experienced in Customer Service, Phone Handling, Email and Chat Support and Social Media Management and Marketing. I am willing to work up to 30 hours per week or more . I am trainable and willing to learn. I can start anytime. I am using a fast computer, a reliable and fast internet connection, and I have an excellent oral and written English Skills. I am more than happy to forward my resume or for an interview. I will never forget is when I was working for AT&T where I had a n 78 year old customer who wanted to have her new PC installed and connected to the internet because she feels that it will be the only way she can connect with her children. She has hearing problems and cannot move properly so it came to a point where she was getting frustrated and was about to give up while we were on the process but I encouraged her and stayed with her for almost 6 hours. I told her that after we finish she can communicate daily and more often to her children and grandchildren, not to lose hope. we were able to successfully install and get connected. I even showed her how to use Skype. The customer was very very happy that she even called my supervisor for commendation. A problem I wasn't able to fix was when I assisted a customer with a credit card that was overdue and past due and was flagged due to customer's profanity.

Q:Tell me one time you have made someone really happy with something you said (a customer, a friend, family) Ans:I received a pre sale inquiry from a customer regarding TV program's bundle and he asked is it gonna be the same shit i already have , ( I answered, Sir, it might be worst than that, he laughed out and said sign me up then :) Q :tell me a time you haven't been able to fix a problem You can not make every one happy, one of customer at Amazon bought a product by mistake, We refunded him full amount but he still left a negative review and i was not able to convince him to turn it into a positive review.

We have been in the business of customer service since 2010 and have a great experience of handling phone, chat and email support. We have our own tool, softwares and inhouse team of customer service agents. We are available 24/7 and can follow any hours of what you need. Please get back to me so we should discuss things in details. Regards Kyle

Dear Hiring Manager, I'm confident that I'm perfect fit for this project as my skills and experience matches your requirement. I posses strong desire to work with your company and succeed with this role. Thanks.

Hello Sir/Madam, Once I told my cousin that he had reduced fats a bit and that made him happy. And once I was not able to use the sticky notes in PDF files in on of my previous projects and I was not able to fix that, So I used a older version. I am an MBA and B.com. I have 3 years experience in BPO in process. I have been in sales and marketing for 6 years. I am doing this freelancing as full time for past 2 years. Did various kinds of projects like virtual assistant, marketing, Admin etc. MY EXPERIENCES: > Virtual Assistant and customer support > Sales and marketing and Finance > BPO Processes > IT MY SKILLS > BPO-process. > Attending calls and cold calling. > Fast typing. > High level accuracy. > Photoshop. > Ms office. > Sales and Marketing. > HTML. > Good communication. > 8-10 hrs working duration per day for 5 days a week. > Virtual Assistance and customer support. > Admin. I ensure High quality work and delivery of the service on or before the expected date. Looking forward for the project being awarded. Thank you, Karthik Viswam. 91 9884184628.

Hello sir, We are ready to take the project . I went through your project description and got enough expertise to handle and finish your project within in budget and within deadline. Thanks & Regards, Maxvil Technologies

Hello Sir, Thanks for reviewing my application, I have got 12 years of experience in customer service and have worked with us based companies like Dell, IBM, HP,Amgen. I am sure with the kind of experience I have I will be the right fit for this position and I am sure I will be able to prove my work and be a long term employee with your organization. The time when I made a customer happy was few days back when the customer called in and he was very unhappy and wanted to talk to manager, I convinced him that I will be able to fix the issue for him and he said if I am instisting then he will give me 20 mins and I resolved his issue, and the same customer wrote a letter to the CEO about my service and was very happy. Actually I was able to retain his service back with our company. There had been times when I was not able to help the customer not because I had lack of knowledge but it may be I had no information to update the customer, and during this time I offered a call back and then still I had no information, AS it was a waiver on shipping I told the customer I will have to take approval and the approval did not go through, so Informed the same to the customer and he was not happy, so in other words I was not able to help him. I know how to work under minimum supervision and I will be more than happy to give extra hours in order to learn more and give the best output for the company if needed. I hope to hear from you soon. Thanks Kaushik

“I believe/trust that you have come across many others who are equipped for the job in terms of capabilities and abilities; however, going through my past experience and work performance you will find out that I am one of the more dedicated individuals who take their professional lives as seriously as they take their personal lives. Therefore, I am sure that with my dedication and capabilities, I am one of the best options that are available for the said job and deliver the work on time.”

I've worked in a call center company in the Philippines for three years and I have handled different campaigns and accounts both inbound and outbound calls.

i'm mexican girl, and i have read about positive topics, like tips, articles about health and NLP about your questios: i have a parner on my office, he's suffer depressive after divorce, and unfortunatly he was removed of his office, so one day i said him, "you can do many things, i would like help you if you want superate your situation, we talked about her life with his mother and father, he laught lot. (tell me a time you haven't been able to fix a problem) i have a girl, my daugther and a me live with my mother, i would like get independency with my daugther and have my own house but i haven't money for that, i have two jobs and i'm trying with this too i would like get money and safe it for my daugher Try with me read me. you can find me by my email directly or by here! i'll work on your project on my time, (afternoon and nigth) Thanks so much.

Greetings, I am Vikranth (Vik) and have 15+ years of work experience in Customer Support, Billing, Collections (Account Receivables), Data Management, Document verification, Pre & Post sales support, Legal contract processing, Order processing, Email and Chat Support for Companies like Resort Condominiums International (RCI), America On Line (AOL), Dell Inc., Metroplex Real Estate, Etc. I also have excellent knowledge of MS Office and been certified in Communications Skills from AOL. I am available for more then 40+ hours a week as per business requirements. I have complete office set up with a system with 1.6 GHz, 4 GB RAM, genuine MS Windows 10 OS with 2007 MS Office and licensed Avira Anti Virus. Already have a 50 Mbps fixed unlimited DSL line. I think I am different from other candidates as I have experience, confidence and zeal to go extra mile to help the customer that required by the business. Please let me know if you have any further questions. Looking forward for a positive reply. Regards, Vikranth.V

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I am very much interested in this as this is what i love to do,i worked with namesco UK and during one of the many calls received i remember this scenario of a man who called and mentioned that he was having an issue with his webmail and website, he'd been battling with it for hours and he called frustrated, i calmed him down assuring him of a quick response, while multitasking on my computer checking to see if all his billings were up to date, i immediately escalated the issue while still talking with the customer about his day, i engaged the customer in a calming conversation was working on his query, i was able to get it resolved but the team on the next desk and was happy to inform the customer this, who felt so happy and surprised he was relieved all through the conversation, customer persuaded to offer me a job in his company right on the phone :) but had to maintain professionalism. Another customer called really furious about his website which was down and he was about yo loose a 3million pounds job, he called screaming, i checked his account and realized that his hosting payment had bounced back and the site went down because of this, i was however unable to take payments as its the sales team that does this and the query was put through to them and resolved by the team.

Hello! I will not promote myself about my huge customer care experience) I will answer 2 questions instead) I think it is no matter what you say, matters how you say it. Working as a customer support for a hosting company, I made pre-sale consultations. Most of my customers were happy when no matter what the topic was about, I mentioned that we have freebies for every of our customers. I always inspired my customers with a nice greetings and friendly Good-bye-have a great day! Being friendly and positive person it is easy for me to be happy and nice to people I’m talking too, but I know the line for being friendly and not cross the line of hob-and-nob style. Bad experience also took place. Stressed clients also contacted me, the ones who initially write you have a fight. No matter what I was doing, they were unhappy, mostly it was connected with refunds that didn’t cover up their cases. I think it is all about the people and the customer care personal attitude towards them. If you are open and positive, people will feel it and be kind and friendly to you too. With nervous clients the only thing you can do, just listen to them politely and tell that you will do your best to make them happy. I think that is all =) Regards, Inna