Service Quality Manager to drive customer satisfaction.

We are a global team of software development professionals serving customers worldwide. The role: = = = = = You will contact our customers on a scheduled basis to track their perception of how we are delivering their software development projects. Why do we do this? - to identify problems early, - to be able to see ourselves from our customers' perspective, - to improve our customers' perception of our service, and - to win more projects. You must: = = = = = - speak fluent English, be well-spoken, and communicate well, - be credible, consistent, and disciplined, - be meticulous and observant, and - be ethical, effective, and resilient. This project will be ongoing. We are looking for availability 10 - 20 hours per week. ** no agencies please ** To be considered, you **must** include answers to the following questions in your response: a) Why are you a good fit for this role? b) Have you successfully fulfilled a similar role in the past? If yes, please provide some details. c) Are you an individual or a team? (** no agencies or teams, please **) d) How many hours per day are you available? (** should be 2 - 4 hours per day, ideally**) e) Will you be prepared to run the freelancer desktop time tracker while working on the project? (**REQUIRED**) f) Do you have any questions about the role? (Please note that if you don't respond to the above questions, we will ignore your response; we need these answers to help filter applications quickly. We appreciate your understanding!)