SP Juniper Service Delivery Manager in Riyadh / Saudi Arabia for 1 year

Key Responsibilities Take responsibility for the day to day operation of the team, providing overall guidance and supervision Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages Maintenance –managing routines, obsolescence, contracts, suppliers, service providers Provisioning–meeting SLA on new provisions, Service Restoration-meeting SLA on services Capacity management –managing utilization of assets Service Management To act as an escalation, point for customer problems and questions via telephone, e-mail and face to face To be escalation contact for service issues, out of hours Ensuring the right environment is in place so that staff are effectively mentored, developed and trained Develop and own the processes and procedures used by the team, based on best practice for the industry Develop documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team Organize and priorities workload Lead internal projects to improve service Communicate with suppliers and service providers on behalf of the company Conduct team reviews and be responsible for personal and career development of team members Candidate Profile Juniper Product Experience Significant proven experience in comparable role within an ISP or Telecoms organization with minimum 10 Years’ experience International ISP experience Previous extensive experience of building and developing a technical team Excellent verbal and written communication skills Able to analyze problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements The ability to handle objections and resistance to change Ability to cope with changing environment –including adapting to meet emergency business-critical events Effectively plans and organizes own workload Self-motivated Capable of working under pressure/using own initiative with minimal supervision Team player, who contributes ideas and suggestions for improvement Keen interest in leading edge ISP technologies Happy to challenge existing processes and procedures Previous supplier management experience essential Exposure to running projects effectively is essential Mobile Background is desirable Experience of ITIL is desirable Experience of PRINCE2/PMP is desirable Experience of ISO27001 is desirable You can send your CV to ahassan@[login to view URL]