Genesys pureconnectpekerjaan
I'm in need of an experienced Genesys engineer who specializes in configuration, reporting, and integration. You will be responsible for: - Checking my current Configuration in Genesys in various areas such as call routing, setting up IVR, and configuring agent skill-based routing and making suggestions on how to improve the setup - Required reporting includes real-time reporting, historical reporting, and the creation of custom reports. Reports and dashboards need to be setup Expertise in Genesys configuration is a must, coupled with strong troubleshooting skills. A thorough understanding of IVR setup and skill-based routing configuration is also necessary. Knowledge of differing reporting techniques would be a plus
I'm seeking an experienced RF des...requirement that shall be provided as needed. From the DAC output to RF frequency 5GHz. One stage up-conversion. modeling and simulation of the transmitter signal chain that provides performance details related to link budget RF chain analysis, inter modulation and harmonic distortion using RF/microwave circuit synthesis and simulation software for circuit board and subsystem designers called "Genesys" Desirable Skills and Experiences: - Proven experience in the field of electronics. - Expertise in RF circuit and antenna designing. - Knowledge of medium frequency range (1 GHz - 10 GHz) in RF circuit and antenna design. With your extensive knowledge in Electronics, your skills will play a pivotal role in the development of the RF...
I need a data collection professional to collect exam questions with answers and put screenshots into google drive. Exams list: CCFA CrowdStrike Certified Falcon Administrator Exam HPE6-A72 Aruba Certified Switching Associate Exam GCP-GCX Genesys Cloud CX Certified Professional Exam NCP-MCI v6.5 Nutanix Certified Professional Exam HPE0-V25 HPE Hybrid Cloud Solutions Exam MB-330 Microsoft Dynamics 365 Supply Chain Management Exam MB-920 Microsoft Dynamics 365 Fundamentals Finance Exam MS-721 Collaboration Communications Systems Engineer Exam MB-800 Microsoft Dynamics 365 Business Central Functional Exam 2V0-21.23 VMware vSphere 8.x Professional Exam SPLK-3001 Splunk Enterprise Security Certified Admin Exam NS0-162 NetApp Certified Data Administrator, ONTAP Exam 5V0-22.23 VMware vSA...
I am an experienced developer who specializes in Kafka and Genesys system integration. The following is the tasks and main aim for this project: i) Deploy (Apache) Kafka on existing YTLC CES server and ensure it is compatible with the required Co-Browse version ii) Integrate Genesys Co browse to Kafka for it to send the Co-Browse Reporting Event to Kafka iii) Integrate Infomart to Kafka for it to extract data from the Kafka data stream and transforms it into the COBROWSE_FACTtable iv) To ensure / enable RAA to summarize and organizes the Info Martdata in ways that enable GI2 to extract meaning. v) To support required Custom Report template based on available reporting data field and ensure the required Co-browse reporting data appear in the GI2 Custome Report. vi) To ensure ...
I am an experienced developer who specializes in Kafka and Genesys system integration. The following is the tasks and main aim for this project: i) Deploy (Apache) Kafka on existing YTLC CES server and ensure it is compatible with the required Co-Browse version ii) Integrate Genesys Co browse to Kafka for it to send the Co-Browse Reporting Event to Kafka iii) Integrate Infomart to Kafka for it to extract data from the Kafka data stream and transforms it into the COBROWSE_FACTtable iv) To ensure / enable RAA to summarize and organizes the Info Martdata in ways that enable GI2 to extract meaning. v) To support required Custom Report template based on available reporting data field and ensure the required Co-browse reporting data appear in the GI2 Custome Report. vi) To ensure ...
For this project, I need an expert capable of proving the concept of integrating Salesforce with Genesys CTI. The main purpose is to establish functional inbound and outbound phone calls, as well as call routing and queuing capabilities via Salesforce interface pulling data from Genesys CTI. This POC's objectives are: - Testing the feasibility of Salesforce to Genesys CTI integration - Detecting any possible issues or limitations in this setup - Measuring the potential impact this integration would have on enhancing customer experience The ideal candidate should possess a solid understanding of both Salesforce and Genesys platforms. Experience in successfully integrating these technologies is highly preferred. Familiarity with call handling processes, tel...
I'm seeking a freelancer experienced in the process of company registration on various online marketplaces. My focus primarily includes platforms like Genesys, Zid, Salla, Edumalls and large companies in Saudi Arabia, such as STC, Aramco, Neom, Roshin, etc. My requirements are: - Strong understanding of creating account profiles - Proficiency in uploading product information - Experience or understanding of registration process in notable Saudi companies Given the specificity of these tasks, substantial experience in such work will be highly valued. If you have this expertise, I invite you to apply detailing your previous experience with such work. Looking forward to a successful collaboration.
I'm in need of expert help with Apache Kafka and Genesys Infomart Co-browse, specifically, to seamless integrate them with SAP Business Intelligence (BI). Key features I want to be embedded on this project are: - Real-time data streaming - Data synchronization - Highly customizable data filters The kind of data that should be extracted from SAP BI and used for analysis on Apache Kafka and Genesys Infomart encompasses: - Customer interactions data - Operational data To be an excellent fit for this job, ideal candidates should possess: - Proficiency in Apache Kafka and Genesys Infomart - Extensive experience in SAP Business Intelligence (BI) - Solid background in data synchronization and creating adjustable data filters - Demonstrated exp...
...integration support between Apache Kafka and Genesys Infomart Co-browse Reporting Metrics. The primary goal is to make Genesys Engage platform Co-Browse session report data available. A couple of things to note about this job: - Strict Timeline: The project has a specific timeline that must be adhered to. The chosen candidate should be capable of time management and maintaining strict project deadlines. - Skills Required: In-depth knowledge and working experience in using Apache Kafka & Genesys Infomart is crucial for the successful implementation of this project. Applicants must be prepared to demonstrate their expertise in these areas for consideration. - Additional Expertise: There will be a need for additional specific expertise beyond Apache Kafka & ...
I am looking for an experienced Altium Designer expert who can help me with the schematic design of my project. Project: Connecting 4 SD card readers via USB Hub controller The goal of the project is to connect 4 SD card readers, using Genesys chips, to 7 SD 4.0 cards via a USB Hub controller. All the necessary components and libraries have already been prepared and will be delivered to you for the implementation of the project. It is your responsibility to create the schematic design, following the instructions in the attached datasheet. GL3231S, GL3232S ,GL3523-OTY30. The task includes the research and connection of the mentioned components in order to realize their full potential and achieve a satisfactory data transfer speed, which is intended for these devices. It is especial...
Need to draw a simple architecture diagram for a telephony project. Diagram MUST be drawn using MIRO. I have attached - (1) a sketch of the diagram to be created (2) copy of the Genesys cloud logo (3) copy of the Teams logo (4) example of a similar diagram Project needs to be completed within 24 hours. Include provision for up to two revisions in your bid. Skills and Experience: - Proficiency in using the MIRO platform to create diagrams - Tool MUST be MIRO. - Attention to detail to ensure accurate representation of the solution - Ability to work efficiently and meet project deadlines. Need job completed no later than 22:00 (Sydney time) on 15th October
Reguired skills: I am looking for a skilled developer who can create a GenesysCloud React App with the following requirements: Specific Features: - Call Routing functionality is needed for the app. - Genesys Cloud SDK - Genesys WebRtc SDK Design/Layout: - The client has a specific design in mind for the app. Deadline: - The project needs to be completed within the next 1-2 weeks. Ideal Skills and Experience: - Strong proficiency in React and GenesysCloud development. - Experience with implementing Call Routing functionality. - Ability to work with specific design requirements. - Excellent time management skills to meet the tight deadline. If you have the necessary skills
Hi, I am looking for resource who can train me on genesys engage. I worked on contact center platform but on cisco. I am new to Genesys
Business Cards Genesys 2023 I am looking for a creative business card design that showcases the uniqueness of my brand. Design Requirements: - The business cards should be creative and visually appealing - I have some ideas in mind for the design, but I am open to new suggestions and concepts - The design should reflect the essence of my brand and convey a professional image Our company, Genesys Design, is a design house taking on Product Development, in Electronics, Firmware, Industrial Design and Mechanical Engineering. Feel free to browse our website for more information: Business Card dimensions should be 91 * 55mm, Dual Sided Colour Blue for the Logo (Can be inverted and have the background blue) (In different formats): #0023A3 C: 100 M: 80 Y:6
VoIP Recording - SIPREC Re-Invite and Audio Streaming Project Overview: - I am using a SIP VoIP system and I need assistance with SIPREC Re-Invite and audio streaming. - I require live streaming of the audio for real-time monitoring and analysis purposes. - There is no need for transcription of the VoIP audio stream. Skills and Experience Required: - Experience with SIP V...Proficiency in audio streaming technologies and protocols. RTP and SRTP - Knowledge of real-time recording and live streaming techniques. - Familiarity with VoIP monitoring and analysis tools. - Attention to detail to ensure accurate audio streaming without transcription errors. - The code implemented could be in .Net Core, Python or Java. - Knowledge of Acme or Sonus SBCs, and Avaya, Cisco and Genesys is a di...
...looking for an experienced Genesys routing developer to help me with a project. The project requires the development of Genesys routing functionality, specifically call routing. Additionally, I have shared the job description below, GENESYS ROUTING DEVELOPER Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel) · Experience in developing Routing workflows using Composer · Extensive SCXML troubleshooting · Experience in Orchestration Server · Extensive knowledge in GRAT · Experience in ECMA scripting · Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, ...
Need Intergration of Genesys Cloud contact center and Salesforce integration with following features - -When calls land at agent phone Salesforce contacts page should be opened based on CLI - Click to call feature call should be initiated from agent's phone when clicked on any phone number on Salesforce page.
Fix Live Chat with RASA and Genesys There is a problem in Live Chat with communication between User and Agent. Already the code in custom action has been implemented in RASA for the handoff. But its not working properly. Agent multiple message not reach to user. If we try to fix for agent then user message not reach to agent. Genesys APIs URL: (sessionId)/webChat/webChat.htm#application Chat Widget Github: Duration: 1~2 Days Maximum. Code has been attached. NOTE: 1. Our developer (python) will help for understanding the APIs behavior and the code. 2. Payment will be released after testing with client server, full cycle test with Genesys communication (different scenarios) and tasks
I am looking for a skilled deve...Management v. Recording vi. Analytics vii. CRM Integration viii. Contact Center Automation Testing ix. Managing Contact Center Projects x. Interview Questions 4. Blog named "Working with Cloud" with option for people to comments, like, and share- Supposed to have 8 subsections i. Salesforce Service Cloud ii. AWS Connect iii. Google Dialogflow iv. Genesys PureCloud 5. About me 6. Contact Other items on the list include: 1. Subscription to newsletter 2. Adding an email section where i can get emails when anyone fills the contact form I will need further suggestions from the developer on how i can achieve an online presence which i use to highlight my skills and at the same time, put my te...
i just need someone to edit the skills section of my resume it will take you 10 minutes at the most i need it to be replaced with the skills below Salesforce, Microsoft Dynamics CRM, Zendesk, SAP Oracle and Oracle Siebel CRM, ICE Slack Genesys Hubspot
Key Responsib...Contact Center AI suite. Knowledge of NLU voice/chatbots (such as Genesys, Google DialogFlow ES or CX, Amazon, Nuance, etc.). Understanding of the application development lifecycle (Waterfall, Agile Scrum). Intermediate coding skills in JavaScript. Basic understanding of contact center fundamentals. Strong communication skills and a proven ability to interact with clients. Desired Technical and Professional Expertise: Skilled in designing call flows from requirement documentation and workshops. Familiarity with migrating on-premise contact centers to cloud platforms. Understanding of contact center software and hardware, including security features. Knowledge of cloud technologies such as AWS, Azure, and Google. Holding a Genesys PureEngage Designer Certific...
We were doing integration Genesys live chat with RASA. We integrated 6 APIs. But unable to send and receive message and the sequence not coming properly with multiple users. Need to get it fixed within 2 days. Script has been shared. After fixing to do test, will connect using Anydesk because it will be needed VPN. We will co-operate on this while testing.
Hi Andrea B., I noticed your profile and would like to offer you my project. We can discuss any details over chat.
We are doing integration Live chat Genesys with RASA.. But we are facing a problem on send and receive message. Need assistance to resolve the issue ASAP.
...authorization to a Genesys ICWS Web API to extract statistics and Workgroup stats. We need a revised version of this program that will run constantly with a timer that will request the statistics every (X) seconds. The resultant values will need to be added to a SQL database via an ODBC connector (to Mysql). Configuration settings will need to be stored in Windows Registry. We have a sample version that has already stored config information in the registry plus the writetoDB function added to the code. We need to be able to create a list of stats, workgroups, queues that is stored in the registry and used by the program to run the query requests. Knowledge of Genesys PureConnect would be useful. There is very good detailed documentation on the API available from ...
Hi Genesys C., I noticed your profile and would like to offer you my project. We can discuss any details over chat.
Hi Genesys C., I noticed your profile and would like to offer you my project. We can discuss any details over chat.
Sila Dafter atau Log masuk untuk melihat butiran.
Hi Genesys K., I noticed your profile and would like to offer you my project. We can discuss any details over chat.
Hi Genesys K., I noticed your profile and would like to offer you my project. We can discuss any details over chat.
Hi Team, we have a company named as GENESYSTEL which mainly provide enterprise solutions using AAPT/TPG back bone. We would like to have API integrations as well as individual customer log in with their product and services to log a fault. Stage - 1 - Faults only Stage - 2 - Provisioning Stage - 3 - Billing Stage - 4 - Other provider like Vocus Stage - 5 - Integrations with other SD-WAN provider like 8x8 ... please let us know asap that will be amazing. kind regards neelesh verma
A press release describing the release of a new version of the software. For Model-Based Systems Engineering
Hi Genesys K., I noticed your profile and would like to offer you my project. We can discuss any details over chat.
So the client is employed at a call center that utilizes a program called Genesys. This program is for their phone system and they use it through their computer. The IT person at this call center said the following “My testing with JAWS showed that for Genesys, controls are not detected, but lists resulting from a selected control do get read” So we are trying to determine if scripting will allow JAWS to read these controls so that our client can utilize Genesys. That is the extent of the information I have but I can get her in touch with the IT person if that would be helpful.
In a bid to save the Ethereum mining community, a group known as the Ethereum Genesys Foundation (EGF) successfully hard forked the chain to continue Proof-of-Work (PoW) mining. ... What's more, miners claim they are slowly being phased out, even before ETH 2.0 is fully rolled out.
...be just as knowledgeable as us. You must know google inside and out, every update, every upcoming update, what is working, what is not, etc. The following are just some of the functions/skills/abilities our manager will be able to complete: Continued GMB Optimization, GMB Posts 5 Days Per Week, Continuation of our Map Stack, YouTube stack, & Cloud Stack, The ability to access and use Signal Genesys, 1 1500 Word Blog post a week, at least 20 Google News Network Niche Relevant Links monthly, High DA Citations Monthly, Schema updates if necessary, expert in WordPress, 5 GMB Post a week following a specific format, create and maintain backlinks towards the Quantum Newswire Articles, Expert in CTR Manipulation and the current algorithm detections. Our ideal candidate will have ...
I need to get learned about Genesys IC Business manager
I have a proposal from Genesys partner and like to make changes to it tailored to my company and add Zoho integration to it ( From Zoho website ) ... I need the proposal in 10 hours from now
Integration of a web-based solution into the Genesys Engage WDE. In a first step without implementing the routing logic. Required skills: - Experience developing with the Genesys WDE API. - Experience in developing in C#. - Collaboration with colleagues in Slack.
I want to built a small proof of concept for a potential client. It should allow an external phonesystem (GENESYS) to forward a call to a number (TWILIO), and then the user gets prompted to answer 2 questions with dtmf tones or voice, and 2 where they can just leave comments (voice). The results need to be recorded (also twilio feature). Practically, a TwiML Bin consists of XML depicting if-else decision trees in a language called TwiML. You can ‘Say’ a batch of words, ‘Gather’ user inputs (either voice or DTMF), or even ‘Play’ audio files – among many other possibilities. In our IVR, we will set up a TwiML Bin that will take advantage of that functionality.
Project Description : (Preferably using Workflow Management Tools like ) (It should be platform independent at the end for each agent , Wed, Android App , iOSapp , Windows App) 1.) Cloud Call Center management system 2.) Voice and Data : Maintain voice system PBX or call center. Monitoring tools through CISCO or AVAYA or Genesys or Knowlarity , Exotel etc) 3.) Application and Optimisation : Keep a metric of staff working and provide backup replacement etc on time 4.)Sales teams : Healthcare product sales. Maintain reports and MIS of sales 5.) Procurement team : Healthcare product procurement. Monitor no. of order placed and invoicing system. Number of orders for delivery track and maintain inventory. 6.) Healthcare Analyst : Drive
AFT requires a freelancer with Genesys Pure Connect development Background. The freelancer has to deliver the following tasks: Task 1: Callback Logic Build 4 new handlers Query IVR Queues and check if customer has callback request waiting Query Workgroup Queues and check if customer has callback request waiting Query database and get total number of interactions when customer calls and store it on custo Remove any callback on the queue if customer call again Modify system handlers Run the callback logic when call disconnect () Modify report logging in order to store callback details on the database Build new report with 2 sub reports and import it on the IC business manager Main report show callback interaction details by Workgroup & Caller Number Sub-report 1:
Looks like for some one who is having good experience in Genesys cloud call flows
...leadsbridge, etc). - Experiencia de 5 años con motores de BBDD relacionales y no relacionales. - Idiomas requeridos: inglés (mínimo B1) y español nativo. Portugués deseable. Requisitos opcionales: - Conocimientos básicos de marketing digital. - Conocimientos en Salesforce (tanto GUI como apex) y la diferente suite de soluciones. - Conocimientos en CTI´s, deseable cloud y de la compañia Genesys (Purecloud - Genesys cloud). - Conocimientos en carriers telefónicos. -Conocimientos en herramientas de lead nurturing (Infusion soft, Hubspot, Walmeric, Pardot, etc), tanto en estrategia como en implementación y manejo de la herramienta. Qué ofrecemos: - Trabajo full time de lunes a viernes. - Salario seg&u...
we are looking for implementing CTI between Genesys Pureconnect and Microsoft dynamics through Microsoft unified service desk so looking for a free lance whom have experience in such field to deliver this integration part.
We need some help with setting up Genesys Pure Cloud and Salesforce,Lightning issues with Recording, dialer and campaign matching, and scheduled call backs, and wrap up codes.
Actively looking for Genesys experienced professional who is willing to work on call. Must have solid experience in IVR, IRD, Reporting, In depth understanding Real Time and Historical Reporting i.e PULSE, Infomart, ICON Strong core Java with Proficiency in one or more programming languages with hands on Java/J2EE/Spring Framework
To build an API routing service between Pega CRM / chatbot and Genesys routing. It would be built using in house API tools A Canadian resource is required for this role, as there is an expectation for Security Clearance
Need detailed steps to perform that clearly shows how to update the SSO certificate taken from Salesforce Single Signon (SSO) settings and apply to the Genesys Unix server, so that Users can login to Salesforce Service Cloud Console and click on the Phone utility to connect to Genesys via SSO. Please clearly detail the unix path, settings to edit with clearly highlighted screenshots in your handover word or PowerPoint slide. Please bid in the range of 25-40 for this assignment.
