Customer Service Representative

We are looking for a fully remote customer service representative with a strong command of English. Responsibilities Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits Follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Assist with clients’ onboarding. Qualifications At least 1 - 3 years' of relevant work experience Fluent in English (C1) (written and spoken) Excellent communication and presentation skills Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work We Offer: Competitive remuneration scheme to join a young and dynamic team in multinational environment opportunities for long-term professional career entitlement to company internal training and development accordingly global standards full time employment standard working time: Monday – Friday / 08:00 – 17:00 EEST We are looking forward to receiving your application!