Dear Sir,
I am very interested in this Customer Support Specialist position. I have been working remotely as a Customer Support Representative for more than 6 years at a Canada based ISP Company. I help customers over phone, email and live chat to solve their internet, home phone, iptv and billing issues. Providing customers with product information, processing orders, instructing new customers on how to use services, entering and updating customers information, generating and sending invoices to customers, charging customers monthly bill, collecting dues, processing all cancellation requests, doing other related tasks are also my duties here. So I have much experience in customer service. I have excellent written/oral and interpersonal communication skills with a genuine concern for the customers. I am strongest at customer service, helping people with great passion, working independently, and efficiently with a good work ethic. I have proficient computer skills in various software and web-based applications. I have great analytical and problem-solving skills. I have demonstrated the ability to prioritize tasks and manage time efficiently. I am self-sufficient; organized; goal-oriented; resourceful and can work with minimal supervision. I am confident to deliver 100% customer satisfaction independently and efficiently. I am always very dedicated to my work.
So I hope you will consider me for this position reviewing my skills and experience.
Regards,
Md Sumon Hossen