Customer Services

Hi There ! My name is Jean-Francis Ngan, multilingual (French & English) customer representative. I am very involved in support / customer service projects and have a great experience in phone support, email and chatting. I have worked in call centers here in Germany and also in the Philippines for many clients whose missions were focused on customer support, Virtual Assistance and Help Desk. Regarding my expertise in customer service industry, I filled the role of a Virtual Assistant/Customer support agent for Online Stores by being involved in ecommerce platforms such as Shopify, Magento, Intercom and Zendesk. Regarding Shopify, I worked a lot as a support agent and my role has always been to: - Give customers information by checking their tracking numbers - Make discounts, gift certificates, bonuses when customer orders have exceeded delivery times. - Proceed to cancellations and refunds of customers who felt frustrated and dissatisfied due to late delivery - Provide customer service via Live Chat and offline - Enter new customer tracking numbers when their orders have been reshipped. As for the other platforms such as Zendesk, I provided the live support service by receiving customer ticket management, on Intercom, almost the same thing and on Magento, it was much more customer orders . I also worked as an English moderator on Facebook and my role consisted of moderating the customer's Facebook page. Best regards, Jean François

Hello, I’m Ropak Barmon. No upfront payment My skill set; Android, React-Native, IOS, Objective C, phonegap, Iconic, golang, iot, php, hybrid app, unity games I’ve gone through your entire work description as you have mentioned. I’ve been dealing with potential clients for more than 9+ years from all over the world. I’ve been developing mobile applications for the past 7+ years. I’m very much interested in working with you. I look forward to hearing from you. Please feel free to contact me for any questions; I’m 24/7 available.

I have over 3 years of experience in the customer service industry and equipped with vast skills that will help you grow your business. I can be your personal online assistant, data entry provider, web researcher, transcriber, email handler, windows admin, website maintenance and the likes. I am confident of my accuracy, efficiency, and sincerity to my work. I have experience using the tools below: -Freshdesk. -Live Chat. -Google App (Sheet, Forms, Docs) -Microsoft Office. -Microsoft Excel. I have flexible hours and can work anytime.

Hi I am interested in the Customer Service position you have open in your company. My name is David Binongo, 30 from Bais City Philippines. I am an experienced customer service representative and after-sales technical support specialist. I also have at least 1 year experience in Outbound Sales, Cold Calling and Appointment Setting. I also have more than 2 years experience as Quality Assurance Analyst for a Telecom Campaign in one of the BPO companies that I've worked with. Furthermore, I have worked as a Sales Trainer and a Comms Enhancement Instructor for an Outbound Sales Contact Center for more than a Year. All combined, I have at least 8 years experience in Customer Service and Outbound Sales. Also, I am well versed in financial management and accounting since it's my major when I was still studying in college. I am confident that my experience and skill set would be a great match for this position. I am very keen and particular on project details and client requirements. I am time conscious person and I always make sure that tasks are accomplished in a timely manner. I am a hard working person and serious with accomplishing goals. I am certain that my experience and skill set would make me a great candidate for this position as well as a great asset to your company. Looking forward to hearing from you.

I type very fast, Can program in several languages. I am very proficient with securing things so a value added service is having an experienced pair of eyes to assess the situation if some data we are working on causes an exception on the backend or a security vulnerability to be discovered I can on the fly under current pay by hour nix that problem and keep working if needed. I am a very flexible and smart person looking to gain as much experience as possible.

I am looking forward to search for a new career opportunity in a well-established organization where my academic background and personnel skills will allow me the opportunity of growth. I enjoy 6 years of solid experience in fields of Live Chat, Customer Support and Cold Calling including experience in the Marketing, eCommerce, Public Relations I was able to generate success in every project completed remotely and delivered within business. During my last position, as appointment setter for ESP Housing Solutions (NY) I was responsible for setting up appointments for the sales team and responsibilities also included leveraging and executing social media to achieve more leads.

Hey there, my name is Melvin Herrera. I am a Dominican freelancer specialized in most areas of consumer contact (phone, live chat, email, etc...). When it comes to my modus operandi, I always shine for being very organized and for my interest in developing new ways of making the job not only more efficient but also fun and engaging. My strongest skills are: - Performing extensive support functions, including managing web content, communicating with teams, sending newsletters, and coordinating general operations, while maintaining a consistent level of professionalism and accuracy. - Communicating consistently via phone, email, and Skype, ensuring reliable ongoing contact throughout the day. Demonstrating proficiency in a wide array of software programs, including social media channels. - Balancing multiple tasks within time-sensitive environments while providing top-level organization and interpersonal skills. With my proven commitment to delivering the highest level of virtual assistance, I am well prepared to extend my record of exceptional service to your business. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration! If you need anything else please don't hesitate to contact me. I'm looking forward to work with you!

Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations. I've worked with Convergys BPO US based MNC Call Center. I've recently completed project for client in Ontario and New Brunswick Canada. I've worked with EE / T Mobile 4G Network Customer service in UK. I've recently completed project for Electricity service provider NPOWER in UK. I've worked with Singapore Airlines and United Airlines. Please revert so that we can discuss further. Kindly reply Hi to start a conversation. Kindly send me a typed message on chat as I am not able to initiate chat message from my side.

I am the best person for this task. I have 5 years experience in call center in a different line of business. I can start immediately and can work the soonest flexible time.

I am a newbie as a freelancer but I had a great experience related to customer service since it was one of my expertise in my previous job as a Service Quality Manager for 4 years. I was also trained in resolving complaints, suggestions, commendations, and inquiries through CRM. I am willing to be trained in any aspects of services in the future and I am confident of our succession together to meet the goal as I am prompt and flexible. Thank you

Hello; We are a company based in India providing a one-stop solution for all your business needs, We provide a wide variety of services, such as Call center services, Virtual Assistants and Back office solutions. We have a highly professional team of 65+ with round the clock support. We specialize in providing high-quality assistance for any sector. We work with companies across the globe and focus on helping them more easily and affordable to grow their business. We have the ability to manage high-value tasks such as: - Telemarketing services, - Cold calling, - Appointment fixing & Scheduling - Live Chat, - Lead Generation, - Sales Leads, - All administrative tasks, - Instant Email Support System, - Data collection & Surveys, - CRM data entry and maintenance We have experienced team working in Appointment setter process and they will be directly involved in the success of your project. We motivate our outbound telemarketing services representatives to carry out the conversation with clients prospects in a planned manner. This generally starts by designing a call plan introducing your organization to the customers/Distributors. We also analyze the leads and forward the leads that have the maximum chances of conversion. We have a good track record in Cold Calling, Telemarketing, Appointment Setting, Lead Generation. Looking forward to hearing from you! Thanks, vbiz solutions

Hi , i have my own 125 seater center here and have been doing business over 12 years now , i had direct contracts with Australian and US clients for their back end and Inbound call support , My last contract lasted for 8 years with a Telecom Company called Amaysim and Vaya Mobiles , we can get any work done at a reasonable and competitive rate with Quality work , Happy to give a free trial as well

Hello, I have seen your bid and I strongly believe that am the right person for the job and am ready to start right away. I have enough experience working in customer support and administration which has enabled me to handle and communicate well with people of different kinds. I have also worked remotely for some companies before. I am a hard working person that is always ready to learn new things and I would be glad to join your team. I look forward to hear from you.

Hi, I have noticed the need you have for an Customer Service Associate. I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. I have 5 years worth of work experience in the BPO (business processing outsourcing) industry. I started as a customer service representative and eventually promoted as Team Coach. Skilled to provide email, chat and phone support and is driven to give great customer satisfaction. My experience honed my personal skills such as calmness, positive attitude, empathy and being an analytical thinker which made me better on this line of business. I am very interested on this job you posted. Looking forward in talking about it more.

Hi, I am Ronald from Mabrox Outsourcing Services. We are a medium-sized business process outsourcing company located in the Philippines. Our company has been a reliable and trustworthy outsourcing partner of businesses from countries like USA, Canada, UK, Australia and Singapore. We specialize in providing services for companies looking to augment their existing teams with virtual assistants or remote workers. Our agents/callers has individual BPO experience ranging from 2-7 years. Our ongoing campaigns deals with real estate, health and fitness, digital marketing, business software solution, insurance and cargo transporting (logistics). We also have experience in telecommunications (AT&T, Ring Central) and energy. In all these campaigns, we provide a variety of jobs including sales and telemarketing, appointment setting, email marketing, data entry, lead generation, back office jobs, customer support, cold calling and technical support. We have the best infrastructure to support a highly available work area. This includes two fast dedicated internet connections, IT personnel and power back-up. We also monitor our team to make them perform and deliver according to your requirements. Included in my proposal are two experienced customer service representatives. They shall work for 8 hours a day, 5 days a week. You also have the option if you want to use our dialer, free of charge. We look forward to talk business with you. Thank you and have a nice day!

ear all, I have been around the telemarketing, telesales, and customer service industries for more than 12 years whether for Landlines, Telecom, Solar Panels companies, Senior Medical Supplies such as knee braces/back braces, local listings for yellow pages/google ads and SEO not to mention Real Estate appointment setting and closing leads. I have operated and managed different dialers, predictive and normal ones, as well as different types of CRMs depending on client needs. Kindly find attached an audio clip including a brief of my previous experience. I am a good fit for this job as I possess : ➢ Strong attention to detail to ensure accurate and high-quality work is delivered ➢ Great communication - responsive to the client and my team (providing timely and clear communication) ➢ Speedy and efficient – always meeting my deadlines ➢ Logical and organized in our approach to work ➢ A willingness and interest in working with others, being patient and encouraging of those in our team ➢ Possessing an ability to look at how I can develop the skills of others in the team ➢ An understanding/exposure to the real estate industry. ➢ We think independently and work to find a solution to problems that may arise ➢ Writing scripts ➢ Spectacular closing skills. ➢ Ability to handle surprises and objections on the call. ➢ Ability to provide an amazing customer service experience Looking forward to hearing from you and to put my expertise to good service. Best Regards, Khaled Mawhoob

Hi my name is Emmanuel and I am an account Manager with Kmer Outsourcing. We are a sales/ lead generation/customer service call center Startup providing services in both English and French. ****We will have dedicated agents working 6 days a week for 8-10 hours a day promoting your products. We will use telemarketing strategies to educate potential customers and customers on the value of your service in order to generate sales. We are eager to already be on the phone making sales and support you. Please feel free to reach out for more information. Regards,

Hi, it sounds to me that you are looking for someone who can handle emails, phone calls, and do data entry work. I know how these tasks can be time-consuming for you, especially if you are getting a lot of inquiries. So I'd like to take these off your hands so that you can focus on the more essential things in your business. I've been with customer service for three years. I used to take phone calls and send emails answering product inquiries, help customers regarding their concerns, and make follow-up calls. I can communicate via phone, email, and chat. I'm proficient in English, both written and verbal. I have experience in email management, calendar management, and data entry work using MS Word and Excel. Are you available for a call or chat so we can talk about it?

Hello, I have very good experience on your task. I am a well- experienced worker in customer service. I have advanced level experience in managing customer support via the internet and phone under any circumstance. One of my key core values in this field is always making sure that I am very informative, consistent, and understanding to all customers to make sure I provide with them with the most professional experience possible. Also, my most strong points that I am most skilled in are: order processing, processing returns, and answering any inquiries. I have been working in the customer service field for over 6 years and I would love to be a new addition to your business. I am very professional and all of my work is efficient and seamless. Please feel free to contact me with any questions and concerns before making your decision. I look forward to hearing back from you soon! Thank you - KEIRA!

I have experience in customer support for a local bank organization in person and call center recent work experience in Remote Callcenter using five9 knowledge in several CRM platforms fast adaptation self-motivated, and disciplined Hootsuite and buffer knowledge for community management