An energetic analytical, administrative Virtual Assistant with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Proficiency in Microsoft Office, including Word, Excel, Outlook, Microsoft Project, and PowerPoint. Experience with CRM software, in particular Zen Desk, Hubspot, and Live Agent. Solid phone, email, and instant messaging communication skills. Excellent time management, and organizational skills with the ability to work effectively with minimal supervision. An extensive background in Data Management and reporting, driving results through data administration, and data collection. I am well versed at collecting and reviewing data, and using findings to optimize processes and develop stronger, more effective strategies. I am creative with the technical skills to locate data sources, mine, review, validate, protect, and store data, identify trends, patterns, and anomalies, and use findings to develop strategies to reduce costs, improve processes and practices, and increase efficiency, quality, security, and consistency. Strong reporting and presentation skills with the ability to summarize complex information. Excellent internet connection with an upload speed of 94 Mbps and a download speed of 87 Mbps.