Introduction customer care projectpekerjaan

I need someone with excellent customer experience and good communication skills for providing live chat support to my customers. The ideal candidate must be available to respond to our customers' inquiries between 12 AM to 6 AM. Prior experience in BPO, specifically in live chat support, is necessary. The role involves understanding customer queries and answering them promptly and professionally.

I'm currently seeking a dedicated eBay sto...operation. It's worth noting that, at present, the store has up to 100 products. Customer Engagement: You will also be required to engage with customers in the following ways: - Answering queries: Addressing customer inquiries promptly and effectively. - Handling returns: Managing the return process professionally and efficiently. - Providing feedback: Giving feedback on customer interactions and proposing improvements. Ideal Skills: - Proven experience as an eBay store manager or in a similar e-commerce role. - Strong understanding of product listing, SEO, and inventory management. - Excellent communication skills and customer service proficiency. If you have a knack for e-commerce and a passion for ...

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...advanced spreadsheet that will import and sort data with specific criteria. The spreadsheet should not only help with the data organization but should also present it visually in the form of sales graphs. The types of data it will handle are: - Customer information - Product information - Sales data - End user usage by the product, shipped through 12 distribution centers As part of the functionality, this data should be sorted by: - Customer - Product information - Sales data - Quantity sold - Region - Weekly sales Ideal skills for this project would be in-depth knowledge of Excel formulas, pivot tables, and chart generation in Excel. Previous experience in developing advanced spreadsheets for data analysis will be a plus. A sound understanding of sales data an...

...aims to increase local exposure through Google Search ads. We believe a passionate freelancer with proven success in creating attention-grabbing, geo-targeted ads could help skyrocket our Professional Services business those within our local community. Key Project Requirements: - Develop local customer tailored Google Search ads - Proficiency in Google Ads and geo-targeted advertising strategies - Experience handling ads for professional services is desired - Tracking, analyzing, and reporting on ad performance Success in this project would involve increased visibility amongst local consumers, leading to a boosted engagement and patronage for our business. If you have a knack for identifying the right keywords, creating compelling ad content, and optimizing for...

We are in search of a Freelance Growth Marketing expert to help with customer acquisition for a new app based service product in the development phase. We are a diverse portfolio company whose brands focus on delivering innovative products and solutions in the luxury space. The Growth Marketer will be experienced in the B2C space to develop and execute a comprehensive marketing strategy for user acquisition of this product launch. The successful candidate will have experience with early stage start-ups and is comfortable with ambiguity. You will work directly with the CEO and own planning and execution of integrated marketing campaigns across various channels while collecting data and analyzing key metrics to track campaign effectiveness and optimize strategies. You will own targets...

Project Title: Video Montage Creation for India Tour Pictures Project Description: We are seeking a talented video editor to create a captivating video montage using our collection of tour pictures from an India trip. The main objective is to preserve cherished memories and provide a heartfelt means to share our adventures with loved ones through social media. KEY REQUIREMENTS: * Intro (10-30 sec): - We need a short introduction to the video, maybe 10 to 20 seconds long, to cover the glimpses of this video in fast mode. - We want to include animation to highlight the names of the locations. Each name should appear in a unique and eye-catching way, without any boring, basic animations. Location Highlights: - For each famous location visited, we want to st...

...the site. - Product Search and Filter: The site should have a robust search and filter system to help users easily find the materials they are looking for. - Customer Reviews and Ratings: The website should allow customers to leave reviews and rate the products they purchase, to help build trust and credibility. Skills and Experience: - Proficiency in e-commerce website development - Strong understanding of user experience (UX) and user interface (UI) design - Knowledge in implementing user registration and login systems - Familiarity with creating search and filter functionalities for e-commerce sites - Experience in integrating customer review and rating systems While I'm not sure if the site will require a secure payment gateway for transactions initially, any pr...

...developer to enhance my e-commerce website focused on home and kitchen products. Understand the main goal of this project is to ensure smooth and easy navigation for users with these fundamental features: - Shopping Cart: A seamless integration of shopping cart functionality for a convenient online shopping experience. Ideal freelancer for this project will demonstrate: - Proficient understanding and expertise in eCommerce website development. - Proven experience with shopping cart integration. - Excellent design skills for attractive product display and user-friendly experience. - Awareness of current design trends and a strategic approach to attracting and maintaining customer flow. I look forward to working with someone who can deliver the above needs whil...

This SEO Portfolio Project has been divided into 2 parts. In the first part, you'll work on SEO Analysis, Internal Linking and Email Outreach for the brand Organic India. In the second part, you have to give backlinks in Quora & relevant Blogs each for this MyCaptain Blog. task -1 Organic India is one of the fastest-growing organic product companies in India and it manufactures food and personal care products. Organic India has published an article about benefits of Tulsi Tea on its blog. Even though the title of the article is “5 Surprising Tulsi Tea Benefits”, Organic India is struggling to rank this article at the top of the search engine results page. As an SEO Expert at Organic India, you have been asked to devise an SEO strategy and explain proces...

...Amazon. The primary goal of this campaign is to generate sales leads from professionals in a specific industry. Key Responsibilities: - Craft and implement a digital marketing strategy focused on lead generation - Create engaging content (preferably educational articles, product demonstrations or customer testimonials) that resonates with the target audience - Manage and optimize the campaigns on LinkedIn and Amazon to achieve the best possible results The ideal candidate for this project should have: - Proven experience in successful digital marketing campaigns, particularly lead generation - Strong understanding of LinkedIn and Amazon's advertising platforms - Excellent content creation skills - Knowledge of the target audience and the ability to tailor campai...

I'm seeking an expert ServiceNow Business Analyst/Project Manager with a full-time availability. Ideal candidate should be: - Proficient in English with excellent communication skills - Comfortable leading customer calls, organizing and coordinating an implementation team - Skilled in Customer Service Management implementation in ServiceNow. Specifically, the candidate should possess: - Expertise in managing customer relationships - A strong experience in service request processes - Proficiency in resolution processes Being detail-oriented, highly organized and having a knack for leadership is a must. We look forward to a professional who can drive our project smoothly towards success.

...the fundraising part, I'd like you to first reach out to specific accounts privately before making a public post. A short, attention-grabbing message explaining the urgency of my situation and asking for their support is essential. If they don't respond, we'll tag them in the main post. Here are some key points to include: my deteriorating health, the urgency of raising funds for life-saving care, the debilitating pain I'm experiencing, the challenges I've faced, and the added burden of my mom's worsening dementia. As the urgency of this campaign is paramount, I need a freelancer who can work efficiently and effectively under tight deadlines. The ideal candidate will be compassionate and understanding of the sensitive nature of this campaign. A...

Salut je me MISTERNOSGAMING je veut quelqu'un qui peux me faire du montage de ms video gaming ex une video de 18 munite a 10 minutes Vous allez visionner la video et regardez les parties intéressantes et faire le montage avec une belle introduction voici la video vous pouvez la regarder

I am looking for a skilled writer who can help me create a compelling fundraising letter to raise money for lifesaving medical care. Target Audience: - My target audience for this fundraising letter is individual donors. Purpose: - The purpose of this fundraising letter is to request donations for this important cause. Anticipated Fundraising Goal: - I hope to raise between $800,000 and $1,000,000 through this fundraising campaign. Ideal Skills and Experience: - Excellent persuasive writing skills - Experience in writing fundraising letters or similar appeals - Knowledge of effective fundraising techniques and strategies - Understanding of the healthcare or medical field would be a plus

...credit unions and banks, focusing on creating personalized customer experiences with its digital banking tools. It supports a wide range of banking activities, from account management to automated billing and loan applications (Source: Whatfix). NCR Digital Insight: Ideal for institutions looking to digitize comprehensively, this platform supports functions from account management to bill payments, and is particularly noted for its API-driven customization, helping to simplify user experiences across banking channels (Source: Whatfix). Q2 Platform: Known for its strong user interface and robust feature set, the Q2 platform provides a comprehensive suite of tools for managing digital banking operations, aimed at enhancing both customer and bank manager experiences (Source...

...form_factor=mobile. This project revolves around three key areas: 1. IMAGES OPTIMIZATION: Pictures must be properly edited and formatted for the web, to shorten load times without sacrificing visual appeal. 2. CSS AND JAVASCRIPT MINIFICATION: It's important to reduce unnecessary elements in the CSS and Javascript, ensuring smoother and quicker functionality. 3. CACHING CONFIGURATION: With well-coordinated caching practices, we can greatly enhance server-side performance and speed. Which pages to prioritize? - The Homepage: Optimizing this will provide a more rapid introduction to our website. - Product pages: Customers will be able to browse our merchandise swiftly and without delay. - Checkout process: A faster checkout will improve conversion rates and custom...

I'm seeking a fluent English-Spanish interpreter with a specialization in medical terminology for an upcoming consultation. Key Features: - The interpreter must be physically present on-site for the duration of the consultation. - The successful candidate should possess extensive experience in medical interpretation between English and Spanish, ideally having previously worked in a health care setting. - It is required for the interpreter to have excellent interpersonal skills and the ability to maintain the strictest level of confidentiality. This engagement may evolve into a recurrent need, making it an excellent opportunity for professionals offering interpretation services in a medical context. Please get in touch if you have the required skills and experience.

...full stack PHP developer for my e-commerce project. Your primary task is creating a user-friendly site that facilitates an efficient shopping process. Key features include: -Added Vietnamese and Japanese languages - Website Duplication & Contract: Replicate a specified website's structure and signing a contract for the same. -Recharge need two interfaces a jump contact customer service recharge an online USDT recharge channel USDT recharge hang QR code and address -The first time to withdraw cash need to bind the wallet address Binding if you want to change must contact customer service to modify the Please note, we need a PHP full-stack developer, as this is a standalone system that requires proficiency in both TP and Laravel 5. Currently, the project...

...landscape and what investors are looking for in such presentations is a big plus. Your previous experience with growth-stage companies in the tech sector will be highly beneficial. This is an important document for me, so I'm looking for someone who can deliver quality work within a reasonable timeframe. Company Logo Company Name "Investment Opportunity: $300,000 USD for 8% Equity" Slide 2: Introduction Company Name Mission Statement: Briefly state the company's mission and vision. Founding Date Founders: Introduce the founding team and their expertise. Slide 3: The Problem Highlight the pain points or problems in the software development industry. Statistics or anecdotes supporting the need for innovative solutions. Slide 4: Our Solution Describe the s...

I need a consultation for reviewing architectural floor plans via a Zoom meeting. Expert advice and recommendations are needed to improve customer satisfaction and gather constructive feedback. Ideal skills and experience should include: - Proficient in Architectural floor plans - Strong communication skills. - Meeting facilitation and conducting professional consultations. - Ability to coordinate and explain intricate details omnidirectionally. Let's go over these drawings together for a successful and interactive collaboration!

We are looking for an expert to publish authentic and compelling reviews for our online platform. As a company committed to customer satisfaction, we value honest and constructive feedback. **Responsibilities:** - Publish detailed and objective opinions on our products or services on our online platform. - Provide authentic feedback based on user experience. - Respect the guidelines and quality standards established by our team. **Requirements:** - Previous experience publishing reviews on online platforms. - Ability to write quality content and meet deadlines. - Communication and writing skills. - Integrity and honesty in the publication of reviews.

...Maintain accurate records of calls and client interactions in our CRM system. Attend regular training sessions to stay updated on market trends and company offerings. Requirements: Proven experience as a call center representative or similar customer service/sales role. Excellent communication and interpersonal skills, with the ability to engage clients effectively. Fluent in English, both verbal and written. Strong organizational skills and the ability to work independently. High school diploma; further education or certification in sales or customer service is a plus. Must have a quiet working environment and a reliable internet connection as this is a remote position. What We Offer: Competitive salary with performance-based incentives. Flexible working hours. Comprehe...

...for a skilled developer well-versed in both NodeJS / javascript and networking to create a TCP proxy server client for my project. Key Features: * The TCP proxy server client must support HTTP/HTTPs. * Ensure it's cross-compatible and functions seamlessly on both Android and iOS and desktop. Additional Requirements: * The client should have strong capabilities to handle multiple simultaneous connections. * Previous experience in load balancing and traffic monitoring would be a definite advantage. Please bid only if you have extensive experience with both Flutter and networking. Your bid should include any similar projects you've completed. *More details about the project: I will include both a golang & java based client side proxy server for reference. I...

I have a platform. Sometimes customers can write. You will get errors, if it is a problem in platform, just check system and restart nodejs. Your responsibilities would include: You won't be writing code for Node Js, but you can instantly fix minor bugs. You should be able to log in to the virtual server and restart Nodejs. Ideal Skills and Experience: - Proficient in NodeJS It needs to be next to the computer. Suitable for remote working system. Incoming messages should be responded to immediately. On average, you receive 5-6 messages per week.

I am seeking an Asian male with a strong command of the English language, to help me with call support in the US timezone. There is no language restriction but the understanding and communication should be fluent in English. ***Please share loom video introduction to showcase your skills*** Requirements: * Proficient in English speech and comprehension (must be a native speaker) * Prior experience in call support is an advantage * Available during US timezone * Effective communicator Please highlight your experience related to call support or similar roles in your bid. I look forward to your proposals.

...Efficiently conduct these presentations using Google Meet - Be able to determine the issues with user accounts, create the tickets for the technical team, if a user’s problem couldn’t be solved on the spot; - Contact users (by email and phone call) regarding their account/trial expiration; - Answer questions about the service’s purpose and how it works; - Completion of documentation to improve the customer success department's process; - Maintain and update the Freshworks CRM system. Ideal Skills and Experience: - Experience in using Amazon FBA is crucial - Familiarity with Google Meet and Freshworks CRM System is essential - Knowledge about Amazon competitor services like Helium10 or JungleScout is highly beneficial, though training of our service (Selle...

...of both ready-made images and personalized paintings. We need a product design page, we can do this as in the link, I can evaluate an alternative if there is one. There will be minor differences, such as the number of sizes and the option of adding a frame, I will write the details about these later. Requirements for Product Design The customer will be able to see the uploaded photo on the wall and adjust the framing. We have several photo ratios such as square, horizontal and vertical. As the size changes, the price will increase. The original photo must reach us. Min. We should be able to get up to 25 megabytes, max. It could be 50mb. We also have the split canvas (multiple canvas painting) option. If the split canvas distracts you

I require a skilled and experienced web desi...Incorporation of a fully functioning and secure Contact form is crucial for this project. The specific information to be included in this contact form will be laid out in the provided instructions. Ideal Skills and Experience: - Proven expertise in web design, particularly on platforms suitable for contact form integration and customer engagement. - Experience with designing reward or similar platforms is a plus, however, all proficient web designers are encouraged to bid. - Ability to deliver on-time without compromising the quality is highly valued in this project. - You must be open for revising the design based on feedback if necessary. Bid with confidence if you believe you can execute this project and st...

Metaverse Learn is seeking an experienced and creative designer to craft a high-quality, trendy image ad for our Excel Mastery course. This ad will be posted on Instagram, Facebook, and LinkedIn to attract aspiring Excel wizards! Project Details: - Design an eye-catching image ad for our Excel Mastery course. - Must be suitable for Instagram, Facebook, and LinkedIn platforms. - Incorporate the Metaverse Learn logo and course details. - Ensure the ad reflects the professionalism and quality of our brand. - Trendy and modern design style preferred. - Final open file/project files (Photoshop file) must be provided upon completion. Requirements: - Experience in designing social media ads, preferably for educational or online courses. - Proficiency in graphic design tools such...

Hello! Please, apply only if you are good for hourly rate work with the time tracker and bid your real hourly price. If you write about this in your bid, I will know you read the project. I have an existing WordPress with The SEO Framework plugin and Themify Builder I have a list of Screaming Frog SEO problems like: h1_duplicate, missing meta etc... You should take care of these, then check with Screaming Frog I am looking for a partner for a longer term, usually 5-6 hours every two weeks. Wordpress website every time usually with different SEO and builder plugins

I'm looking for an expert in VoIP/SIP setup, with experience in setting up contact centers, to help us with our inbound customer support setup in the US. The main requirements for this project are: - Setting up a VoIP/SIP system for inbound customer support for Indian callers - Managing this setup to accommodate more than 50 agents - Integrating the system with CRM software and a Ticketing system You should have: - Proven experience with similar projects - Expertise in VoIP/SIP setup and managing large contact center environments - Knowledge of CRM software and Ticketing system integration Your suggestions and recommendations are welcome.

I'm urgently seeking the right product(s) for my dropshipping business, without a specific category in mind. Key Requirements: - Expertise in product research for dropshipping - Knowledge of market trends and customer needs - Ability to identify winning products - Capacity to deliver high-quality results within a tight timeframe Please get in touch if you can help me quickly identify a profitable product to start selling.

We would like to add a functionality to our Joomla website that will allow customers to customize rugs with their own colors. Here's how we want it to work: 1. Customize product page: When a user lands on a product page for a rug, we want to add a "Customize" button next to the product. This button opens a pop-up or modal window where the user can customize the carpet. 2. Then...keeping track of the selected colors in a session variable or by saving them to the database associated with the user account. 6. Add to cart and order: When a user adds the custom color rug to their cart and places the order, the selected colors must be included in the order details. This means that the custom carpet arrives to us together with the chosen colors, so that we can make it the way the ...

I am looking for a Social Media Manager to competently manage both the LinkedIn and Instagram platforms. Ideally, the job requires: - Expertise in creating and publishing content related to product or service promotions and dynamic customer engagement on LinkedIn.

I am looking for a Social Media Manager to competently manage both the LinkedIn and Instagram platforms. Ideally, the job requires: - Expertise in creating and publishing content related to product or service promotions and dynamic customer engagement on LinkedIn. - An understanding of strategies to increase brand awareness, generate leads, and establish industry expertise on LinkedIn. - Cross applicability of these strategies on Instagram. - Operating in Milan or the province (IT) in our headquarters Experienced candidates who have previously managed both LinkedIn and Instagram are highly preferred. Our company operates in the fields of software engineering and industry 5.0

We would like to add a functionality to our Joomla website that will allow customers to customize rugs with their own colors. Her...the order details. This means that the custom carpet arrives to us together with the chosen colors, so that we can make it the way the customer wants it. Ideal Skills and Experience: - Proficient in Joomla and PHP for integration of the tool into the website. - Strong experience in image processing and manipulation, especially applying color filters. - Understanding of segmentation techniques for website visitors. - Prior experience in developing similar tools or features for websites is an added advantage. Please provide examples of your previous work, particularly if it includes similar tools, and a brief explanation of how you plan to approach thi...

I'm searching for a skilled programmer who can help me integrate an online payment platform, specifically Redsys, onto my WordPress gym brand website. The platform will be used for a variety of customer membership transactions. Key Requirements: - Installation of Redsys Payment Gateway: A deep understanding and experience working with Redsys is essential. The successful candidate should be able to integrate this into a WordPress site seamlessly. - Payment Functionalities: I need support for one-time payments, recurring subscriptions, and refund processing. This involves ensuring a smooth user experience and accurate processing of payments. Ideal Skills and Experience: - Proficiency in WordPress: The ideal candidate should have a strong background working with WordPress and be...

I'm searching for a competent freelancer, fluent in Spanish, to conduct phone call surveys with my retail sector customers. The main objective of these surveys is to gather valuable feedback to enhance our products/services. Ideal Skills: • Proficiency in Spanish • Excellent communication skills • Experience in customer service, preferably in the retail sector • Ability to organize and report collected data This task may lead to a long-term engagement for the right candidate. Please ensure your bid reflects your ability and experience accurately.

...tasked with giving my site a fresh, modern look, boosting its user experience, and seamlessly integrating it with social media platforms. Key Functionalities Required: - Developing a product catalog that's user-friendly and organized into categories with filter options. - Designing a seamless checkout process to enhance the buyer's journey and reduce cart abandonment. - Implementing an efficient customer account management system to track order history and manage personal info. While I do not have specific design preferences, I require a designer who has an impressive portfolio and a strong aesthetic sense, capable of designing from a blank canvas while keeping users in mind. With your skills and creativity, my hope is the website will not only be functional but also...

...am seeking a dynamic and motivated Shopify developer who could design an efficient pre-order page on my store website. Specifically, you'll need to: - Collect and manage specific customer information, which includes not only their product customization preferences but also their payment information. - Add options for customers to customize the colors, sizes, and engravings of their chosen products on the pre-order page itself. - Facilitate a pre-payment process, which calls for receiving a partial payment upfront while ensuring the remaining balance is settled upon delivery. The ideal candidate for this project should have prior experience in Shopify development, specifically crafting secure and user-friendly E-commerce interfaces. You should have a deep understan...

I'm searching for a skilled programmer who can help me integrate an online payment platform, specifically Redsys, onto my WordPress gym brand website. The platform will be used for a variety of customer membership transactions. Key Requirements: - Installation of Redsys Payment Gateway: A deep understanding and experience working with Redsys is essential. The successful candidate should be able to integrate this into a WordPress site seamlessly. - Payment Functionalities: I need support for one-time payments, recurring subscriptions, and refund processing. This involves ensuring a smooth user experience and accurate processing of payments. Ideal Skills and Experience: - Proficiency in WordPress: The ideal candidate should have a strong background working with WordPress and b...

A 5-page chapter to be added in the Green Forest brand guidelines. The chapter will include a introduction to the idea behind the memecoin, color variations and additional mockups!

As our consultant, you will provide project support for our MNC Health Care industry clients. I'm seeking experienced IT Project and Program Managers (who can speak Mandarin & English) with a strong related background. Your role would be to manage intricate IT infrastructure, system implementation, and change management etc. projects. Duration: 12 months period to start with Start: ASAP Location: Shanghai Scope of work: - Typical IT PM work to ensure projects are properly planned, executed, and live on time. - Stakeholder management a big part of the job. - No particular IT domain is required. - Preferable those coming with Life Sciences/Pharma industry experience. - The projects are for APAC regional markets, meaning lots of interaction with regional t...

I'm in need of a freelancer to create a post-checkout "Thank You" page for my Go-Daddy website. The page should include: - An order confirmation message displayed as a text message. - A customer feedback form placed at the top of the page. - Social media sharing buttons. The ideal candidate should be proficient with Go-Daddy website builder, and capable of creating engaging, user-friendly interface designs. Experience with setting up post-checkout pages and integrating forms will be highly advantageous. Please ensure to provide examples of similar work in your proposal.

We are looking for the best content writers who can raise brand awareness, improve search engine visibility, turn the right visitors into customers and create customer advocacy and retention. Location: Chennai Degree: UG/PG/Any degree Skills: (I)Proficient in technical and non-technical writing (ii)Have to write original content on different topics (iii)Have to write in a variety of different styles to reach several different audiences. (iv)Do online research, generate content for various websites, and write creative unique content for blogs and social media versions.

I need a professional, sober-styled website that efficiently showcases my company's products and services, coupled with highlighting positive client testimonials. The primary objective of this website is to generate business leads and prospects. Key elements of the project will be: - Designing a professional "About us" section that includes our mission, vision, and history - Creating an impressive display of our offered products and services - Implementing testimonials in a compelling way to boost customer confidence - Applying sober and professional aesthetics throughout the site - Strategically placed call-to-action buttons for lead generation Ideal freelancers for this job will have: - Proven experience in web development, especially with professional,...

...with our black and gold theme. Also no grand opening information on this card. - This note will be included with customer purchases, so it should be small and elegant, yet still captivating. Ideal Skills: - Proficiency in graphic design and using software like Adobe Illustrator, Photoshop, or similar tools. - Previous experience in designing elegant promotional materials, particularly for retail or similar businesses. - Strong understanding of color theory and how to effectively implement a black and gold color scheme. Please note that while the logo is already available, the content for the flyer, business card, and thank you note will need to be created from scratch. This project offers a great opportunity for a designer with a keen eye for elegance to showcase their ...

I'm in need of a savvy Wordpress developer who can integrate Google Calendar and Zoom links into my Webba booking plugin. Key Project Details: - The main goal of this integration is to automate our appointment scheduling process. - Individual staff members will be responsible for managing the booking settings and appointments post-integration. Your responsibilities: - Configuring Google Calendar: Ensure that appointments made on the website are automatically synced with our Google Calendar. - Setting up Zoom links: Implement a feature where a Zoom link is automatically sent to the customer once they've scheduled an appointment. Ideal Candidate: - Proficient in Wordpress: You must have a solid understanding of Wordpress development. - Experienced in API integrat...

We are currently seeking an experienced Angular developer(s) to assist with the refactoring of our customer existing web applications. We are looking for long term collaborations, not single or a couple of tasks only. We have two main projects to upgrade until july 2024. To avoid wasting time, please: 1) refrain from graphic designers or only HTML experts, we are looking for angular expert only. 2) we have internally development skills (FrontEnd and Backend) so we can identify quickly the skill level and seniority 3) Every set of tasks are decided before and estimated and shared the development time 4) payment occurs only after sharing the specifications, creation, release and testing of the tasks 5) maximum rate basic development (HTML/CSS): €14/hour 6) maximum rate adv...